Freelancer profile translated to English.
Back to original languageAbout Jocelyne
Is your daily life often consumed by managing emails, organizing documents, administrative follow-up, customer requests, reminders, or coordinating the various tasks necessary for the smooth running of your business?
As a virtual assistant,I support entrepreneurs, freelancers, and VSE/SME managers in administrative management, customer care, document organization, and process structuring.
With 8 years of experience as a Quality and Continuous Improvement Engineer,I bring a structured approach to save you time and improve your organization.
My areas of intervention:
Administrative & Document Management
Objective: Delegate time-consuming tasks & quickly find information.
- Filtering and prioritizing your emails
- Managing your calendar
- Pre-accounting
- Creating quotes and invoices
- Structuring your Notion/Drive workspace
- Document classification and archiving
- Document standardization
Customer Care & Customer Relations
Objective: Offer a smooth customer experience and build loyalty.
- Managing customer requests
- Tracking registrations and onboarding
- Follow-up and file tracking
- Collecting and tracking customer feedback
- Monitoring customer satisfaction
Process Structuring & Continuous Improvement
Objective: Streamline your organization.
- Creating and formalizing procedures
- Writing operating procedures
- Process mapping
- Creating dashboards
- Monitoring performance indicators & Reporting
- Standardizing work methods
- Process optimization
Tell me your needs, I'll take care of the rest.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- FreelanceVirtual AssistantCONSULTING AND AUDITSMay 2026 - Today (2 months)Dijon, FranceAs aVirtual Assistant**, I support **freelancers, entrepreneurs, and VSE/SME managersinadministrative management, customer care, document organization, and process structuring so theycanfocusontheir strategic priorities.MY SERVICES:Administrative Assistance & Executive SupportTo free you from daily administrative tasks:- Filtering and prioritizing your emails- Proactive calendar management- Meeting organization and preparation- Pre-accounting- Invoicing and administrative follow-up- Document preparation and formattingCustomer Care & Customer RelationsTo offer you a professional customer experience:- Managing customer requests- Responding to information requests- Registration and onboarding tracking- Learner administrative management- Handling first-level complaints- Managing refund and withdrawal requests- Follow-up and file tracking- Collecting and tracking customer feedback- Monitoring customer satisfaction- Setting up and analyzing satisfaction questionnaires- Identifying areas for improvement based on customer feedbackDocument Management & Administrative OrganizationTo quickly find the right information:- Structuring your Notion/Drive workspace- Document classification and archiving- Creating document structures- Document standardization- Implementing documentary proceduresProcess Structuring & Continuous ImprovementStreamline your organization:- Creating and formalizing procedures- Writing operating procedures- Process mapping- Creating dashboards- Monitoring performance indicators & Reporting- Action plans and deadline tracking- Standardizing work methods- Process optimization- Task automation
- IndépendantRental Property ManagerREAL ESTATENovember 2023 - Today (2 years and 8 months)Dijon, FranceFurnished rental property management (LMNP):- Real estate search and selection;- Profitability study;- Broker search and selection;- Financing coordination;- Notary coordination;- Interior designer search and selection;- Renovation work monitoring;- Stakeholder coordination;- Project administrative management;- Rental.Administrative and operational management of rental activity:- Reservation and customer relationship management;- Service provider coordination;- Document and administrative management;- Financial monitoring and reporting;- Continuous improvement of customer experience;- Invoicing;- Pre-accounting.
- Agap2 pour ( Suntec, Elkem Silicones, Sidel)Consultant - Quality / Continuous Improvement ManagerNovember 2021 - November 2023 (2 years)Dijon, France
- Monitoring KPI indicators and operational reporting;
- Coordination of continuous improvement actions;
- Document management and procedure structuring;
- Analysis and resolution of operational issues;
- Coordination between different departments;
- Non-conformity management and quality monitoring;
- Facilitating meetings and monitoring action plans;
- Supporting teams in applying processes;
- Work method optimization.
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Education
- Virtual AssistantVA academy2026Assistante Virtuelle - Programme de formation et d'accompagnement complet de Maddalena & Tissem Larèche
- Master 2 (M2), Advanced Methods in Industrial EngineeringUniversité Jean Monnet Saint-Etienne2018Gestion de la qualité, Gestion de production, Lean management, Maintenance Management de la performance ; Analyse, diagnostic et décision pour l’entreprise ; Management industriel Ingénierie des systèmes de production