Description

I specialize in simplifying complex systems to create intuitive user experiences. With a strong engineering and UX background, I lead teams to develop user-friendly solutions that align with strategic business goals.

Industry field of expertise

Languages

English
Native or bilingual
Portuguese
Native or bilingual

Workplace preferences

Can work on-site

Lisbon (up to 50km)

Zendesk
Senior Product Designer
July 2025 - Today (11 months)
Designing scalable, AI-powered experiences for the Knowledge platform. Focused on automation workflows and improving how users access and manage knowledge across Zendesk.
artificial intelligence User Experience Design User Research Wireframing
Manta, an IBM Company
Product Design Team Lead
December 2022 - May 2024 (1 year and 6 months)
As the Product Design team lead at Manta, I'm instrumental in improving the usability of our data lineage platform. I led a complete redesign of the product in close collaboration with the PM team and VP of Product. I had the freedom to hire a design team from scratch, focusing on shaping our vision and strategy through detailed documentation and solid design practices.
OutSystems
Senior Product Designer
May 2021 - November 2022 (1 year and 7 months)
At OutSystems, I led the design for authentication, authorization, and identity providers, collaborating with development teams, copywriters, and UI designers. My focus was on developing new features and collaborating on creating a unified experience throughout the product through research, data analysis, usability testing, and creating user journeys, mockups, prototypes, and documentation.