João Carvalho

Provided expert technical support and guidance to customers on product utilisation and troubleshooting. Diagnosed and resolved technical issues, ensuring enhanced customer satisfaction. Collaborated with engineering teams to communicate customer feedback for product enhancement. Documented technical issues and solutions, thereby creating a robust knowledge base.

Conducted comprehensive inspections and tests to evaluate product quality and adherence to regulations. Executed quality assurance procedures, thus augmenting product reliability. Teamed up with production units to pinpoint areas for enhancement and refine processes. Maintained thorough documentation of quality evaluations and corrective measures undertaken. Educated staff on quality control protocols and established best practices.

Analyzed soccer games remotely and on-site, with a primary focus on remote analysis, and accurately entered data into a computer system for client delivery.