Freelancer profile translated to English.
Back to original languageAbout Joan
Junior IT Technician with experience in user support, equipment maintenance, incident management, backups, Active Directory, Sage ERP, and basic system administration. Currently pursuing a degree in Cybersecurity, with an interest in systems, defensive security, and automation.
Spanish
Native or bilingual
Catalan
Native or bilingual
English
Basic
Can work on-site
Barcelona (up to 50km), Manresa (up to 50km)
Experience
- GM Integra RRHHIT TechnicianJanuary 2024 - Today (2 years and 7 months)Technical support to internal users and incident resolution. Ticket management and tracking of technical problems. Basic administration of users, permissions, and groups in Active Directory. Review and maintenance of backups. Support for equipment, servers, and Windows environment. Technical support for Sage ERP and internal tools.
- Més per Menys. Reparació i venta de smartphones, tablets i PC.Internship in Computer StoreOctober 2022 - July 2023 (9 months)Customer service and in-person technical support. Basic repair, maintenance, and installation of equipment. Diagnosis of hardware, software, and peripheral incidents. First professional experience in an IT environment.
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Education
- Degree in CybersecurityUNIR - International University of La RiojaGrado en Ciberseguridad
- Higher Degree in ASIRL'Acetània Administration of Computer Systems in Networks2024Grado Superior en ASIR