About Joanne
French
Native or bilingual
English
Fluent
Spanish
Conversational
Experience
- OfficeRidersHead of Booking DepartmentE-COMMERCEDecember 2021 - July 2024 (2 years and 7 months)Paris, France- Responsible for the booking department, its sales team, and the partner department.- Reporting and analysis of sales performance and KPIs (weekly and monthly points).- Team management and staff maintenance.- Close collaboration with the development team for the implementation and monitoring of the roadmap and continuous improvement of the service. Monitoring B2B client accounts and making sales.- Implementation of the corporate service.- Updating the partner base, prospecting, and integrating new partners.- Order tracking and smooth running of partner services. Daily monitoring of customer satisfaction and after-sales service.
- METOO SASCommunity ManagerE-COMMERCESeptember 2015 - January 2016 (4 months)Boulogne-Billancourt, FranceJump'In #Paris organizes spontaneous evenings: 10 people, 1 cool place, revealed 24 hours in advance!During my sandwich course, I was responsible for managing the company's communication and image through the following tasks:- Creation and evolution of Jump'In #Paris's identity.- Development of communication strategies.- Increased attendance on social networks, blog, and website.- Promotion of the concept and daily events.- Blog management.- Event organization: Communities (150 people) and Ambassadors (40 people).
- interhomeNational Operations Office AssistantE-COMMERCEJune 2015 - September 2015 (3 months)Barcelone, SpainInterhome is the market leader in seasonal villa/accommodation rentals in Europe. As part of the Operations Department at the Barcelona, Spain headquarters, I carried out the following tasks:- Major language: Spanish / Minor language: English- Product Department: CRM, financial analysis, marketing, and sales of rental properties. The operational area consisted of daily management of partner requests for the Irent software).- Accounting Department: Payment control, invoice management, Irent, payment processing.- Purchasing Department: Prospecting for properties, owners, and agencies (travel, gardening, and KeyHolder) online for potential partnerships.
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Education
- Master 2 visée internationale et marketingISTEC2017Master 2 : Majeure en finance et développement d'entreprise Mineure en référencement web et communication