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Joanne EdonJE

Joanne Edon

Account Manager, Customer Experience, Sales

€800/day
Toulouse, FR
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Joanne

Looking for new challenges and assignments that allow me to leverage my skills in sales, continuous improvement, as well as customer loyalty and relationship management.
  • French

    Native or bilingual

  • English

    Fluent

  • Spanish

    Conversational

Can work on-site
Toulouse (up to 15km)

Experience

  • OfficeRiders
    Head of Booking Department
    E-COMMERCE
    December 2021 - July 2024 (2 years and 7 months)
    Paris, France
    - Responsible for the booking department, its sales team, and the partner department.
    - Reporting and analysis of sales performance and KPIs (weekly and monthly points).
    - Team management and staff maintenance.
    - Close collaboration with the development team for the implementation and monitoring of the roadmap and continuous improvement of the service. Monitoring B2B client accounts and making sales.
    - Implementation of the corporate service.
    - Updating the partner base, prospecting, and integrating new partners.
    - Order tracking and smooth running of partner services. Daily monitoring of customer satisfaction and after-sales service.
    Management d'équipe Stratégie commerciale Amélioration continue Account Management
  • METOO SAS
    Community Manager
    E-COMMERCE
    September 2015 - January 2016 (4 months)
    Boulogne-Billancourt, France
    Jump'In #Paris organizes spontaneous evenings: 10 people, 1 cool place, revealed 24 hours in advance!
    During my sandwich course, I was responsible for managing the company's communication and image through the following tasks:
    - Creation and evolution of Jump'In #Paris's identity.
    - Development of communication strategies.
    - Increased attendance on social networks, blog, and website.
    - Promotion of the concept and daily events.
    - Blog management.
    - Event organization: Communities (150 people) and Ambassadors (40 people).
  • interhome
    National Operations Office Assistant
    E-COMMERCE
    June 2015 - September 2015 (3 months)
    Barcelone, Spain
    Interhome is the market leader in seasonal villa/accommodation rentals in Europe. As part of the Operations Department at the Barcelona, Spain headquarters, I carried out the following tasks:
    - Major language: Spanish / Minor language: English
    - Product Department: CRM, financial analysis, marketing, and sales of rental properties. The operational area consisted of daily management of partner requests for the Irent software).
    - Accounting Department: Payment control, invoice management, Irent, payment processing.
    - Purchasing Department: Prospecting for properties, owners, and agencies (travel, gardening, and KeyHolder) online for potential partnerships.

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Education

  • Master 2 visée internationale et marketing
    ISTEC
    2017
    Master 2 : Majeure en finance et développement d'entreprise Mineure en référencement web et communication

Skill set

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