Freelancer profile translated to English.
Back to original languageAbout Joan
Operating Partner | Interim COO | General Manager
20+ years of experience | Mobile throughout France and Europe
Bilingual English/French | Indicative daily rate
I provide operational support to **structure operations, improve delivery, and quickly restore performance**.
Direct and pragmatic approach: quick onboarding, adaptation to the existing situation, focus on concrete short-term results.
-> Typical contexts
- Deviation in deadlines or decrease in delivery quality
- Processes unsuited to scaling
- Overloaded teams or lack of cross-functional coordination
- Urgent need to regain execution momentum
-> Typical missions
- Delivery stabilization (activity peaks)
- Process optimization and simplification
- Coordination of Ops, Tech, Support, Finance
- Performance management and execution tracking
-> Simple start:
- Quick diagnosis (3–5 days)
- Short initial intervention (2–6 weeks)
- Operational support in a targeted scope (3 - 12 months)
Objective: visible results quickly, without complexity.
English
Native or bilingual
French
Native or bilingual
Can work on-site
Paris (up to 50km), Lyon (up to 50km), Bordeaux (up to 50km), Rennes (up to 50km), Strasbourg (up to 50km)
Experience
- FreelanceIndependent Interim Executive / Operating Partner / EntrepreneurJuly 2024 - Today (1 year and 11 months)
- Tyleia - Managing Partner: Entrepreneurial partnership providing BPO/ITO and staffing services across EMEA & Asia (11+ delivery countries). Built strategic vision and roadmap for multi-country expansion. Bootstrapped operations and structured governance framework.
- Tyleia TCO - Co-founder: Digital staffing on-demand.
- IntelciaGroup Executive DirectorOctober 2016 - July 2024 (7 years and 9 months)BPO/CRM leader (35,000+ employees, €750M+ turnover).Reporting to the CEO, I led Intelcia’s international expansion and post-M&A transformation, building a unified global organization focused on performance, innovation and scalable growth.Strategic Growth & Expansion
- Designed and executed expansion strategy, opening 6 new markets and developing delivery centers across EMEA and LatAm.
- Built strategic partnerships and joint ventures in Eastern Europe and the Middle East, to accelerate expansion.
- Launched a Partnership Business Unit, generating €11.5M in revenue within 3 months and expanding delivery capacity without additional CAPEX.
Operational Transformation & Performance- Designed and deployed a global operating model enabling 10x revenue growth (€60M to €750M) and a tenfold increase in headcount (3,000 to 35,000 FTEs).
- Created and implemented the global P&L steering process, supporting financial visibility and profitability across 20+ entities.
- Oversaw operational due diligence and post-M&A integrations for 5,000+ employees (Indian Ocean, North Africa, Southern Europe, Caribbean).
Leadership & Change Management- Interim GM in Madagascar (1,200 FTEs): restored operations during major crisis (plague outbreak + political instability).
- Rebuilt the global commercial organisation (roles, KPIs, CRM), generating above 15% organic growth.
- Drove adoption of AI, BI and new management models, increasing performance and decentralization.
- FreelanceIndependent Interim Executive & Crisis LeaderJanuary 2005 - September 2016 (11 years and 8 months)Executive Interim ManagementCrisis & Interim Leadership
- Parachuted as Regional CEO (Interim) of an NGO microfinance network in Kyrgyzstan; converted it into a profitable social enterprise, expanding into Zambia and Malawi.
- Acted as CIO/CTO for a leading automotive e-commerce platform in Morocco — rebuilt technology and HR infrastructure after an operational collapse, returning the business to growth.
- Interim CIO for a luxury-travel group in France: migrated legacy IT to cloud/SaaS architecture, cutting operating costs and increasing uptime.
- Oversaw logistics operations for a major e-commerce player in the Philippines during Black Friday and Christmas peaks — secured delivery and performance under critical constraints.
Operational & Strategic Transformation- Led strategic modeling of MRO warehousing operations (~€500M) for a petrochemical leader in Saudi Arabia, optimizing logistics, inventory, and procurement.
- Conducted full logistics audit and restructuring for an Oil & Gas firm in Romania — achieved major cost savings through reorganization, automation, and breakage reduction.
- Delivered transformation programs for European and African BPO players — process design, WFM, BI, Quality, and Payroll digitalization aligned with post-merger strategies.
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Education
- MBARSM Erasmus University2005www.rsm.nl
- Ingénieur (X94)Ecole Polytechnique1997www.polytechnique.edu
Certifications
- Six Sigma - Black BeltAveta Business Institute, USA2021
- Business Strategy & Financial PerformanceINSEAD2020