Freelancer profile translated to English.
Back to original languageAbout Joan
- International IT Project/Program Manager, PMO and Service Manager, with 30 years of varied experience
- Specialized in IT consulting services with strong technical and delivery skills
- Management of large-scale digital transformation, business re-organization, and outsourcing programs
- Extensive exposure to complex and innovative projects
- Leadership of multicultural and multidisciplinary teams, up to 30 globally distributed employees
- Coordination of cross-functional teams: technical, functional, business, vendor, supplier, procurement, marketing, legal
- Strong leadership and proactive skills, with a proven ability to build trust and credibility
- Mastery of client relationships through excellent interpersonal and communication skills
- Proactive with a results-oriented mindset and decision-making attitude
- Versatile, with great adaptability and organizational skills
- Sector experience: insurance, financial services, energy, professional services (consulting), telecommunications, pharmaceutical health, travel and tourism, retail, manufacturing, consumer goods, engineering, aerospace and defense, technology, events, real estate
Spanish
Native or bilingual
Catalan
Native or bilingual
English
Fluent
French
Fluent
Can work on-site
Antibes (up to 50km), Paris (up to 50km), Marseille (up to 50km), Lyon (up to 10km), Europe Sud (up to 50km)
Experience
- TotalEnergiesIT Service Manager (infra)ENERGY AND UTILITIESJanuary 2023 - Today (3 years and 7 months)Paris, France
- Management of the IT infrastructure operations services outsourcing contract between TotalEnergies Spain and Accenture
- Acceleration of infrastructure service delivery in compliance with company policies, standards, processes, procedures, tools, and hardware, aiming to harmonize TotalEnergies' IT landscape across different geographies, thus ensuring consistency, optimizing efficiency, and improving service quality
- Coordination and support of operational ecosystem activities: obsolescence, license acquisition/renewal, hardware replacement, operating system refresh cycle, security patches, ITSM tool deployment (asset discovery, security, monitoring), automation, integration with central platforms, asset management, CMDB repository, data quality, SLAs, audits, migration from local data center to cloud, request/incident/change management, disaster recovery/business continuity plan
- Monitoring and reporting on progress, service evolution, and TOM adoption to national and central (HQ) teams
- Participation in strategic, executive, and operational management committees (excom, comop)
- Collaboration with stakeholders ranging from strategic decision-makers to operational teams in infrastructure, cybersecurity, architecture, applications, digital transformation, asset management, contract management, procurement, and suppliers
- Merck GroupIT/OT Migration Coordinator - Carve-Out ProgramPHARMACEUTICALS INDUSTRYMarch 2025 - July 2025 (4 months)Bordeaux, France
- Leading the decoupling and migration of 200+ IT/OT systems from a pharmaceutical industrial site as part of the ownership transfer of the Life-Science division to AbbVie (competitor) while HealthCare remained Merck
- Development of the strategy, roadmap, detailed project plan, resource allocation, and contingency plans
- Daily monitoring of progress with task leaders, continuous adjustment of plans based on progress and evolving priorities, coordination with stakeholders to ensure smooth execution
- Identification and management of dependencies and risks. Escalation management to governance bodies
- Production of reports, creation of dashboards and KPIs, weekly participation in steering committees
- Certification of migration compliance with technical, validation, and quality assurance standards
- Close collaboration with Global IT to manage infrastructures (network, servers, workstations, backups, IAM, Active Directory, file shares), some being duplicated, others shared between entities, requiring rigorous synchronization between applications and associated infrastructure during migrations
- Complex mission marked by contractual, organizational, and technical challenges: vast scope, time constraints (heavy penalties for delivery delays), confidentiality restrictions, low motivation of laid-off employees, limited cooperation, physical coexistence of independent and shared environments, large stakeholder base
- AXA SAPMO (Project Manager Officer)BANKING AND INSURANCEFebruary 2023 - December 2024 (1 year and 9 months)Paris, France
- Governance of the project portfolio for the global transformation program of the Workplace department
- Management and reporting of program and project business cases: investment, roadmap, maturity level, efficiency gains, approval, scope extension, standardized reports
- Systematic tracking of project status, reporting on time, actuals, budgets, forecasts, KPIs, dependencies
- Ensuring the integrity, consistency, and alignment of program reports across departments
- Facilitation of steering committees: portfolio construction, funding security, arbitration, prioritization, risk assessment
- Management of the existing demand management process. Escalation point of contact. Expansion of the product and service catalog. Integration of new organizations. Employee training. Design of a governance framework for demand management, including resource capacity planning
- Close cooperation with directors, portfolio managers, product owners, program and project managers, service managers, finance, and cost controllers
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Education
- Higher Telecommunications EngineeringUniversitat Politècnica de Catalunya (UPC), Barcelona, Spain1997
- Business Administration and ManagementUniversitat Oberta de Catalunya (UOC), Barcelona, Spain2005Effectué en parallèle de mon travail à temps plein.
Certifications
- ITIL Foundation v3ITIL2009
- ITIL Service Strategy v3ITIL2011