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Joan IlagosaJI

Joan Ilagosa

Strategic Operations & Communications Partner

€700/day
Stuttgart, DE
3-7 years

Average response time: 1 hour

About Joan

Growing organizations rarely struggle because they lack ambition.

They struggle because growth creates complexity.

⚡Communication breaks down.
⚡Processes become inconsistent.
⚡Teams rely on people instead of systems.
⚡Leaders spend more time reacting than leading.

My work sits at the intersection of operations, communication, and change.

I help founders and organizations create the clarity, structure, and alignment needed to scale effectively; whether that's through improving workflows, strengthening communication, managing change, or building systems that support sustainable growth.

With a background spanning operations, strategic communication, branding, and business management, supported by a Master's in International Corporate Communications, I bring both a people-focused and systems-focused perspective to organizational growth.

My goal is to help businesses communicate better, operate smarter, and grow with greater confidence.

My areas of focus include:
• Operations Strategy & Business Management
• Strategic & Corporate Communication
• Change Management
• Process Improvement & Workflow Design
• Team Coordination & Project Management
• Organizational Effectiveness

Successful growth isn't just about having the right systems. It's about ensuring people understand them, adopt them, and use them to move the business forward.

✨ Extras: A lifelong learner | Formula 1 fan🏎️ | Adventure seeker | Podcast junkie | Food connoisseur.
  • English

    Native or bilingual

  • German

    Conversational

Can work on-site
Stuttgart (up to 20km)

Experience

  • Normal 40
    Operations & Community Manager
    CONSULTING AND AUDITS
    January 2023 - March 2026 (3 years and 2 months)
    United States
    • ● Managed the founder's calendar, meeting coordination, and stakeholder communications across time zones.
    • ● Designed and implemented operational systems and SOPs that reduced founder workload by 20+ hours per week, enabling full business continuity during extended founder absence.
    • ● Planned and executed virtual and in-person events, community sessions, and client-facing gatherings, coordinating logistics, communications, and follow-up workflows.
    • ● Migrated community infrastructure from Kajabi to Circle; built structured onboarding flows, member spaces, and engagement cadences for a 200+ member paid community.
    • ● Built and maintained automation workflows using Zapier, KIT, and Stripe, eliminating manual hand-offs and connecting tools across the operational stack.
    • ● Supported leadership with prioritization of incoming requests, correspondence handling, and coordination with internal and external stakeholders.
    • ● Proactively identified and implemented operational improvements; introduced AI tools
    Strategic planning community Change Management
  • Ways 2 Wellness
    Social Media Manager & Customer Success Specialist
    October 2022 - August 2024 (1 year and 10 months)
    United States
    • ● Oversaw digital operations and campaign execution workflows, generating 600+ qualified leads through structured funnel coordination.
    • ● Managed customer communications and support processes, ensuring consistent client experience across touchpoints.
    • ● Improved internal content production workflows, increasing output efficiency and brand consistency.
    • ● Analyzed performance metrics to guide operational and strategic decision-making.
  • Edtech Recharge
    Social Media Specialist
    January 2022 - February 2025 (3 years and 1 month)
    United States
    • ● Executed structured campaign workflows delivering measurable audience reach and website traffic growth.
    • ● Collaborated cross-functionally with marketing and content teams to ensure cohesive brand execution.
    • ● Provided regular performance reporting to support strategic optimization.

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Education

  • MA International Corporate Communication & Media Management
    Neu-Ulm University of Applied Sciences
    2026
    MA International Corporate Communication & Media Management
  • BA Journalism
    Multimedia University of Kenya
    2021
    BA Journalism

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