Freelancer profile translated to English.
Back to original languageAbout Joanes
I help hotels and campsites automate their customer relations through simple and effective AI agents.
I implement AI agents for customer service, appointment scheduling, and prospecting, capable of responding 24/7 to inquiries and qualifying leads.
Result: less time spent on messages, reduced costs, and more bookings without hiring.
My clients gain peace of mind, productivity, and increased revenue from the first few weeks.
French
Native or bilingual
English
Fluent
Remote only
Primarily works remotely
Experience
- Microsoft FranceTechnical Support AgentMarch 2023 - December 2025 (2 years and 9 months)Resolve customer complaints, identify and fix issues, and provide advice and solutions to ensure customer satisfaction.• Provide technical support for software and hardware applications to customers via phone and email.• Collaborate with colleagues to develop new documents and protocols to meet customer needs.
- Microsoft FranceTechnical Support AgentMay 2021 - February 2023 (1 year and 9 months)• Update customer accounts and create new ones as needed.• Keep detailed records of customer support requests and resolutions.• Assist customers in configuring and setting up their hardware and software applications.
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Education
- nullUniversity2021