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Joana FernandesJF

Joana Fernandes

Office Manager Senior | Outsourced Right Hand

€300/day
Bobigny, FR
8-15 years
Office Management
Administrative and Financial Management
Human Resources (HR)
Team Management
Cross-functional Project Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Joana

Senior Office Manager with 14 years of experience, I support the leaders of VSEs, SMEs, and startups in managing and organizing their activities. As a true outsourced right hand, I take charge of support functions to allow you to focus on growing your business.

Versatile, rigorous, and proactive, I handle Office Management, administrative management, human resources, team management, pre-accounting, and operational piloting tasks.

Throughout my career, I have managed teams ranging from 2 to 150 employees and currently lead a team of 40 employees and freelancers in France and internationally. I have developed a global vision of the company, enabling me to coordinate operations, structure processes, and effectively support leaders in their daily tasks.

My areas of intervention:
• Office Management
• Administrative Management
• Human Resources
• Recruitment & Onboarding
• Team Management
• Pre-accounting
• Project Management
• Creation and Optimization of Procedures
• Dashboards & Reporting
• Executive Assistance

📍 Available for 100% remote work for one-off or recurring assignments.

  • French

    Native or bilingual

  • Portuguese

    Native or bilingual

  • Spanish

    Native or bilingual

  • English

    Fluent

Remote only
Primarily works remotely

Experience

  • Smart City
    HEAD OF COMMERCIAL & ADMINISTRATIVE OPERATIONS
    August 2025 - Today (11 months)
    Tour Montparnasse, Paris, France
    Management of a team of 40 people (employees and freelancers) in France and abroad. Supervision of administrative and HR activities (payroll, onboarding/offboarding, social reports), piloting of commercial operations and partnerships, management of marketplaces (GetYourGuide, Viator), and KPI monitoring. Customer relations and team coordination to ensure satisfaction and loyalty.
    Team Management Human Resources (HR) Administrative Management Operational Piloting Project Coordination
  • Jerem,
    COMMERCIAL & MARKETING BACK OFFICE MANAGER
    October 2023 - July 2025 (1 year and 9 months)
    17th arrondissement, 75017 Paris, France
    Operational management of 150 people across 21 brands. Coordination of commercial operations, HR management, administrative and financial monitoring. Cegid POS system updates, creation of marketing materials, newsletters, and social media management. Organization of photoshoots and trade show events.
    Project Management Operational Marketing Website Management Social Media
  • Label 7,
    SALES ADMINISTRATION SUPERVISOR
    July 2021 - July 2023 (2 years)
    93500 Pantin, France
    Management of a team of 5 people. Piloting of the Sales Administration cycle (from quote to delivery) in the luxury sector, demanding client relations, creation of Adobe labels, client portfolio with a monthly target of €50K.
Check out Joana's experience

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Education

  • BTS Services Informatiques aux Organisations
    Ynov Campus
    2017
    BTS Services Informatiques aux Organisations
  • BEP Vente Métiers de la Relation Client
    Lycée Catherine Labouré
    2013
    BEP Vente Métiers de la Relation Client
Check out Joana's education

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