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Joachim R.JR

Joachim R.

System & Network Administrator | Expert Support

€125/day
Antananarivo, MG
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Joachim

I'm Joachim – IT Support Technician & Full-Stack Web Developer (Laravel).

With 4 years of experience in IT support, I help companies manage their IT infrastructure and develop custom web tools.
I'm passionate about solving technical problems and developing useful applications. Based in Madagascar, I work remotely with rigor, responsiveness, and dedication. My goal: to make technology an asset, not a hindrance, to your business.
I am based in Madagascar, but 100% operational remotely. Available, reliable, organized: you have a problem, I'm here to solve it — with method and care.

What do you need me for?
As an IT support technician to:
• manage and troubleshoot your Windows or Linux workstations,
• provide technical support to users,
• administer Active Directory, network shares, printers, antivirus software,
• create clear technical documentation,
• maintain your local infrastructure.
As a Laravel web developer to:
• create or evolve a business web application,
• create a responsive, fast, and well-structured interface,
• develop an API, a back-office, or a user portal that is easy to maintain.
I primarily develop in:
• Laravel (PHP) + MySQL on the backend,
• HTML / CSS / Bootstrap 5 on the frontend (responsive),
• with a solid foundation in Blade, sessions, middleware, roles/permissions, etc.
Why will it be exceptional with me?
Because I combine technical expertise with business understanding.
• I am both a technician and a developer (I create tools adapted to your reality).
• I am autonomous, reliable, and pedagogical.
• I document my interventions and my developments.
• I am close to your needs: I don't create unnecessary complexity, I get straight to the point.
• I am available remotely, attentive, with a true sense of service.
  • French

    Fluent

  • English

    Basic

  • French

    Fluent

  • English

    Basic

  • Malagasy

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • INTELCIA MADAGASCAR
    TECHNICAL SUPPORT
    TELECOMMUNICATIONS
    January 2020 - November 2023 (3 years and 10 months)
    Tananarive, Madagascar
    Handling requests related to IT breakdowns with GLPI
    IT asset management (·Inventory of machines in production
    Component replacement, or even the machine if defective)
    Level 1 and 2 diagnostics (ping, tracert, telnet of private or public production tools and
    supports
    Resolution of requests related to tool access failures
    Configuration of used hard and softphones (Avaya one-x, X-communicator, ...)
    User profile and access rights management at the system level (AD - DNS, GPO, ...)
    Mass application updates via the network
    Creation and automation of tasks via batch and powershell scripts
    Hardware troubleshooting on DELL, HP, LENOVO products
    Link monitoring (PRTG – Zabbix)
    Sending reports to the IT department before and after breakdowns
    Assistance in meetings for planned IT work or potential
    Crisis meetings
    Acting as interim manager in case of absence of the N+1
    Knowledge of proxy, DHCP, DNS, File Server operation...
    IT Support Windows IT Troubleshooting GLPI Monitoring
  • ACEP MADAGASCAR
    Incident Manager and Project Technical Transformer
    BANKING AND INSURANCE
    November 2023 - Today (2 years and 9 months)
    Tananarive, Madagascar
    Head of Technical Transformation for Bank To Wallet / Wallet To Bank project
    Development of the subscription and termination platform for B2W/W2B service
    using Laravel, PHP, and SOAP/REST webservice protocols.
    Implementation of VPN for traffic security with the network team
    Implementation of an SFTP file server for file transfers
    Handling technical incidents related to internal tool breakdowns via the GLPI IT asset management tool
    Implementation of a Zabbix link monitoring server under Linux server
    Implementation of a Time Tracking server for work hour management under Linux
    User management (session, role, and permissions) under Windows server 2016
    Network implementation for new branches - Configuration and installation
    Configuration of Ubiquiti wireless access points
    IT hardware troubleshooting (PC, Laptop, tablet)
    Internet traffic management under Fortigate (blocking certain internet links)
    Assistance in meetings to improve the company's IT infrastructure
    Laravel 9 HTML/CSS/JS PHP MySQL API
  • OUTREMER TELECOM
    TEAM MANAGER
    TELECOMMUNICATIONS
    July 2019 - January 2021 (1 year and 6 months)
    Antananarivo, Madagascar
    Managing a team of 15 people
    Coaching and support for skill development
    Writing professional emails for validation of acquired skills (management, customer advisor, N+1)
    Maintaining the performance of the entire team
    Team Management

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Education

  • Bachelor's degree in Computer Science
    CNTEMAD
    2017
    Formation en réseau et système

Certifications

  • Windows Server 2016
    INATA
    2022

Skill set

Categories

  • Other