About Joachim
French
Fluent
English
Basic
French
Fluent
English
Basic
Malagasy
Native or bilingual
Experience
- INTELCIA MADAGASCARTECHNICAL SUPPORTTELECOMMUNICATIONSJanuary 2020 - November 2023 (3 years and 10 months)Tananarive, MadagascarHandling requests related to IT breakdowns with GLPIIT asset management (·Inventory of machines in productionComponent replacement, or even the machine if defective)Level 1 and 2 diagnostics (ping, tracert, telnet of private or public production tools andsupportsResolution of requests related to tool access failuresConfiguration of used hard and softphones (Avaya one-x, X-communicator, ...)User profile and access rights management at the system level (AD - DNS, GPO, ...)Mass application updates via the networkCreation and automation of tasks via batch and powershell scriptsHardware troubleshooting on DELL, HP, LENOVO productsLink monitoring (PRTG – Zabbix)Sending reports to the IT department before and after breakdownsAssistance in meetings for planned IT work or potentialCrisis meetingsActing as interim manager in case of absence of the N+1Knowledge of proxy, DHCP, DNS, File Server operation...
- ACEP MADAGASCARIncident Manager and Project Technical TransformerBANKING AND INSURANCENovember 2023 - Today (2 years and 9 months)Tananarive, MadagascarHead of Technical Transformation for Bank To Wallet / Wallet To Bank projectDevelopment of the subscription and termination platform for B2W/W2B serviceusing Laravel, PHP, and SOAP/REST webservice protocols.Implementation of VPN for traffic security with the network teamImplementation of an SFTP file server for file transfersHandling technical incidents related to internal tool breakdowns via the GLPI IT asset management toolImplementation of a Zabbix link monitoring server under Linux serverImplementation of a Time Tracking server for work hour management under LinuxUser management (session, role, and permissions) under Windows server 2016Network implementation for new branches - Configuration and installationConfiguration of Ubiquiti wireless access pointsIT hardware troubleshooting (PC, Laptop, tablet)Internet traffic management under Fortigate (blocking certain internet links)Assistance in meetings to improve the company's IT infrastructure
- OUTREMER TELECOMTEAM MANAGERTELECOMMUNICATIONSJuly 2019 - January 2021 (1 year and 6 months)Antananarivo, MadagascarManaging a team of 15 peopleCoaching and support for skill developmentWriting professional emails for validation of acquired skills (management, customer advisor, N+1)Maintaining the performance of the entire team
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Education
- Bachelor's degree in Computer ScienceCNTEMAD2017Formation en réseau et système
Certifications
- Windows Server 2016INATA2022
Skill set
Categories
- Other