Freelancer profile translated to English.
Back to original languageAbout Johann Malik
Looking for a responsive IT technician to deploy your equipment or provide support for your users in the Île-de-France region? I provide on-site services to get your employees operational quickly.
What I offer:
- Full deployment of workstations, Synology NAS, switches, and tablets
- Turnkey site setup and relocation (notary offices, accounting firms)
- Level 1/2 user support and on-site or remote incident resolution
- Hardware maintenance for PCs and laptops (screens, keyboards, batteries)
- Data backup and recovery
What sets me apart:Field experience with clients like Dell Technologies, Fiducial, and Securinfor. Accustomed to working autonomously with demanding clients.
Available in Île-de-France and mobile nationally for one-off missions.
French
Native or bilingual
English
Conversational
Can work on-site
Paris (up to 50km)
Experience
- Inaya ServicesIT Support and Deployment TechnicianSeptember 2023 - Today (2 years and 11 months)Paris, France
- Deployment and configuration of Windows workstations in a professional environment
- Level 1/2 user support (on-site and remote via internal remote maintenance software)
- Diagnosis and resolution of hardware and software incidents
- Installation and configuration of peripherals (Brother printers, Watcom screens, scanners)
- User account management in Active Directory with user distribution in organizational units according to client needs
- Hardware interventions on PCs (power supply, motherboard) and laptops (keyboard, screen)
- IT park maintenance and user assistance
- Drafting intervention reports and incident tracking
References: Dell Technologies, Fiducial, Securinfor, Helpline, Inaya Services - BazjobSoftware TesterDIGITAL AND ITSeptember 2023 - February 2025 (1 year and 5 months)
- Writing and executing test cases
- Detailed documentation of anomalies and tracking via Jira
- Pair collaboration and participation in Agile ceremonies
- Testing labSoftware TesterDIGITAL AND ITMarch 2023 - September 2023 (6 months)Paris, France
- Design and execution of test cases with Xray
- Reporting and tracking of anomalies in Jira
- 43% reduction in anomalies between campaigns
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Education
- Certified ISTQB Software TesterIngenius Lab2023- Comprendre les principes de base des tests logiciels ; - Cérémonies agiles ; - Savoir concevoir, planifier et réaliser des tests ; - Homologuer des applications informatiques ; - Être en mesure de mener les étapes fondamentales des processus de test ; - Mettre en place une stratégie d'automatisation ; - Préparer et passer la certification ISTQB (niveau fondation). - Mettre en œuvre un plan de qualification logicielle. - Initiation à l'automatisation (Cypress, Postman)
- Android Application Developer (Bachelor's degree level)Openclassrooms2022- Analyser un cahier des charges et choisir une solution technique ; - Concevoir l’architecture technique d’une application ; - Créer des applications Android grâce au langage Java ; - Communiquer avec une base de données ; - Mettre en œuvre des tests unitaires, des tests d'intégration et des tests d'interface ;
Certifications
- Microsoft Certified: Endpoint Administrator (In Progress)Microsoft
- ISTQBGASQ2023