Freelancer profile translated to English.
Back to original languageAbout Joana
👋 Welcome to my Freelance Virtual Assistant profile!
Looking to delegate your tasks to save time? I'm here to help you!
⭐ Regain peace of mind:
With over 3 years of experience, I free you from time-consuming tasks to allow you to focus on the core of your business. Imagine a worry-free daily life, where you can delegate with confidence. I adapt to your needs to offer you a tailor-made solution.
🧘 Delegate and take a breath:
☑️ Administrative Management:
- Email management
- Digital archiving and filing
- Creation/updating of databases (clients, prospects, suppliers)
- Document formatting (letters, tables, presentations)
- Tracking staff leave and absences
☑️ Customer Relations and Sales Management:
- Issuing and tracking quotes, delivery notes, and invoices
- Order taking and follow-up
- Customer loyalty and after-sales service (SAV) management
- Phoning (appointments, satisfaction surveys)
☑️ Copywriting and Content Strategy:
- Writing email sequences (prospecting, loyalty)
- Creating engaging newsletters
- Writing sales pages and optimizing landing pages
- SEO-oriented blog posts to improve your visibility
☑️ General Support and Organization:
- Occasional or long-term collaboration
- Tailor-made advice and training
- Creation and updating of files (products, prices, contacts)
- Personal/professional research
- Travel and event organization
🚨 And much more! The list is not exhaustive; I am always ready to enhance my skills to adapt to your needs.
🚀 Don't waste another minute! Contact me today for a free consultation and discover how I can lighten your workload.
See you soon!
Joana LIMA 🪄👩💻
French
Native or bilingual
Portuguese
Native or bilingual
English
Conversational
Spanish
Basic
Remote only
Primarily works remotely
Experience
- Chez JuBeautyBusiness Creation ConsultantHEALTH AND WELLNESSJanuary 2024 - Today (2 years and 7 months)Trets, FranceI support Juliana, a nail technician 💅, in launching and developing her business. My role covers all key stages of business creation, from administration to marketing, including financial management and digital communication.A big challenge? Absolutely **YES**, but it's also a **PURE DELIGHT**!!!🔹Structuring the entrepreneurial project
- Choice of legal status and support with administrative procedures.
- Analysis of financial aid.
- Development of a launch strategy and definition of a simplified business plan.
🔹Branding & Communication- Creation of a unique and impactful brand visual identity (graphic charter, logo...).
- Setting up an Instagram & Facebook account.
- Design of marketing materials (Flyers, Business Cards, Merchandise, Posters...)
🔹Customer Acquisition & Visibility- Local and social media prospecting strategy.
- Creation of a launch offer and management of initial customer feedback.
- Development of an editorial calendar.
- SecretBombeVirtual AssistantE-COMMERCEAugust 2024 - August 2024Tourcoing, France✍️ Text Improvement:Revision and optimization of product descriptions to make them more attractive and SEO-friendly. Writing engaging content for the website, thereby increasing the conversion of visitors into customers.🤖 ChatGPT Implementation:Training the self-entrepreneur on using ChatGPT to automate repetitive tasks, such as writing answers to frequently asked questions and generating social media content.💳 Payment Page Improvement:Analysis and optimization of the payment page to make the purchasing process smoother and more intuitive.📈 Digital Strategy Advice:Suggestions for improving website visibility on search engines using basic SEO techniques.
- AlfagelSales Administration Assistant - HCR / GMSAGRICULTUREMay 2022 - December 2024 (2 years and 7 months)Trets, France📦 Order and Logistics Management:Rigorous order tracking, coordination with the production team to ensure prompt deliveries, inventory management, and optimization of logistics flows.📋 Sales Administration Process Supervision and Optimization:Management of all sales administration operations, from order taking to invoicing, with a focus on reducing processing times and continuous improvement of internal processes.🤝 Customer Development and Loyalty:Building strong customer relationships, managing key accounts with personalized follow-up.📊 Performance Analysis and Reporting:Development of detailed reports on sales and commercial performance, data analysis to identify improvement opportunities, and presentation of results.🛠️ Support for Sales Teams and Interdepartmental Coordination:Close collaboration with sales teams to align sales objectives with production capabilities, preparation of sales materials, schedule management.🎉 Event Organization and Product Promotion:Coordination and organization of promotional events and trade shows to showcase products.👥 Supervision and Training of the Sales Administration Team:Management of the sales administration team, training of new employees, and implementation of a continuous improvement culture to ensure high-quality customer service.🎯 Dispute Management:Proactive handling of customer complaints, prompt problem resolution, and implementation of preventive measures to avoid recurrence.
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Education
- LP Performance Control and ManagementIUT AIX EN PROVENCE2021💼𝗖𝗼𝗻𝘁𝗿𝗼̂𝗹𝗲 𝗱𝗲 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 : Techniques de suivi budgétaire, analyse des écarts et pilotage des coûts pour optimiser la rentabilité. 🧮 𝗔𝗻𝗮𝗹𝘆𝘀𝗲 𝗙𝗶𝗻𝗮𝗻𝗰𝗶𝗲̀𝗿𝗲 : Apprentissage des outils d'évaluation financière, gestion des risques et prise de décisions stratégiques. 💻 𝗦𝘆𝘀𝘁𝗲̀𝗺𝗲𝘀 𝗱'𝗜𝗻𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻 : Maîtrise des outils informatiques pour faire du reporting, la gestion des données et l'automatisation des tâches. 📊 𝗣𝗶𝗹𝗼𝘁𝗮𝗴𝗲 𝗱𝗲 𝗹𝗮 𝗣𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲 : Création et suivi des indicateurs de performance dits "KPI", tableaux de bord et optimisation des processus. 🤓 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗥𝗛 : Impact des décisions financières sur la gestion des équipes. 📝𝗣𝗿𝗼𝗷𝗲𝘁 𝗧𝘂𝘁𝗼𝗿𝗲́ 𝗲𝘁 𝗦𝘁𝗮𝗴𝗲 : Mise en pratique des connaissances avec un projet en entreprise et un stage pour renforcer tes compétences sur le terrain. ➡️𝗖𝗲𝘁𝘁𝗲 𝗳𝗼𝗿𝗺𝗮𝘁𝗶𝗼𝗻, 𝗻𝗼𝘂𝘀 𝗽𝗿𝗲́𝗽𝗮𝗿𝗲 𝗮̀ 𝗷𝗼𝘂𝗲𝗿 𝘂𝗻 𝗿𝗼̂𝗹𝗲 𝗰𝗹𝗲́ 𝗱𝗮𝗻𝘀 𝗹𝗮 𝗴𝗲𝘀𝘁𝗶𝗼𝗻 𝗲𝘁 𝗹'𝗼𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗱𝗲𝘀 𝗽𝗲𝗿𝗳𝗼𝗿𝗺𝗮𝗻𝗰𝗲𝘀 𝗲𝗻 𝗲𝗻𝘁𝗿𝗲𝗽𝗿𝗶𝘀𝗲, 𝗮𝘃𝗲𝗰 𝗱𝗲𝘀 𝗰𝗼𝗺𝗽𝗲́𝘁𝗲𝗻𝗰𝗲𝘀 𝘁𝗲𝗰𝗵𝗻𝗶𝗾𝘂𝗲𝘀 𝗲𝘁 𝘂𝗻𝗲 𝘃𝗶𝘀𝗶𝗼𝗻 𝘀𝘁𝗿𝗮𝘁𝗲́𝗴𝗶𝗾𝘂𝗲. 🎯🌟
- BTS SME - PMI Management AssistantLycée Emile Zola2019📂 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗔𝗱𝗺𝗶𝗻𝗶𝘀𝘁𝗿𝗮𝘁𝗶𝘃𝗲 : Maîtrise des outils bureautiques, gestion des agendas, rédaction de courriers, et organisation des réunions pour faciliter le quotidien de l'entreprise. 💰 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗖𝗼𝗺𝗽𝘁𝗮𝗯𝗹𝗲 : Tenue de la comptabilité, gestion des factures, suivi des paiements, et préparation des documents financiers pour aider à la prise de décisions. 🛒 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗖𝗼𝗺𝗺𝗲𝗿𝗰𝗶𝗮𝗹𝗲 : Suivi des relations clients et fournisseurs, gestion des commandes, prospection, et support à l'équipe commerciale pour booster les ventes. 👥 𝗚𝗲𝘀𝘁𝗶𝗼𝗻 𝗥𝗛 : Gestion des contrats de travail, suivi des absences, et participation au recrutement pour soutenir la gestion du personnel. 🗣️ 𝗖𝗼𝗺𝗺𝘂𝗻𝗶𝗰𝗮𝘁𝗶𝗼𝗻 𝗜𝗻𝘁𝗲𝗿𝗻𝗲 𝗲𝘁 𝗘𝘅𝘁𝗲𝗿𝗻𝗲 : Rédaction de documents, gestion des communications en interne, et représentation de l'entreprise auprès des partenaires et clients. 🔄𝗢𝗽𝘁𝗶𝗺𝗶𝘀𝗮𝘁𝗶𝗼𝗻 𝗱𝗲𝘀 𝗣𝗿𝗼𝗰𝗲𝘀𝘀𝘂𝘀 : Analyse des flux de travail, mise en place d'améliorations, et suivi des performances pour rendre l'entreprise plus efficace. ➡️𝗟𝗲 𝗽𝗿𝗼𝗰𝗵𝗮𝗶𝗻 𝗯𝗿𝗮𝘀 𝗱𝗿𝗼𝗶𝘁 𝗱𝗲𝘀 𝗱𝗶𝗿𝗶𝗴𝗲𝗮𝗻𝘁𝘀 𝗱𝗲 𝗣𝗠𝗘 & 𝗣𝗠𝗜. Après la formation vous êtes un vrai couteaux suisse, capable de gérer des tâches administratives, comptables, commerciales et RH avec efficacité et rigueur.🚀📊
Certifications
- CopywritingLiveMentor2023
- Selling and ConvincingLiveMentor2023