Freelancer profile translated to English.

Description

Let your imagination run wild and let yourself be guided. I will accompany you in the realization of all your projects and help you to achieve your wishes. With me, everything is possible and adaptable!

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

JCB Communication
Project Manager
January 2025 - Today (1 year and 5 months)
Founder of JCB Communication
Project manager for individuals, businesses, small businesses, sole proprietors, and freelancers
Creation and management of websites, showcase sites, online stores, SEO optimization
Creation and management of visual identity, logos, social media posts, banners and visuals, business cards
Creation and management of blog articles, SEO-optimized texts, product descriptions
Creation and management of Google Ads, Google My Business
Optimization of customer relations through existing tools or implementation of new tools such as Zendesk or Crisp
Implementation and management of automated chatbots
Redesign or management of existing websites for overall optimization on Wix or other platforms
Tous Ergo
Customer Relations Officer & Technical Referent for Customer Relations
January 2023 - Today (3 years and 5 months)
Management of customer relations by email, phone, and chat
Management of technical customer relations automations
Implementation of optimized functionalities for customer service work
Optimization of working time for customer service tasks
Management of Crisp, Zendesk, 3CX tools
JCB Informatique
Founder and IT Support Technician
January 2021 - December 2023 (2 years and 11 months)
Local IT troubleshooting and intervention
Installation of new equipment for individuals
Training on multimedia, IT, and electronics tools
Installation of peripherals or tools
Sale of products adapted to daily use