Freelancer profile translated to English.

Description

I am a dynamic challenger who enjoys undertaking great things, both personally and professionally, in order to shine every day.

Approximately 13 years of experience in CRM project management, including 8 years in Salesforce. I have worked on several projects, mainly for large accounts such as: Aviva Assurance, Natixis, Toyota Finance, Atos International, Covea, CMA CGM, Philip Morris, l’Oréal, and Indexia Group...

I act as a functional lead/project manager/Business Analyst on all project stages, from scoping to deployment support. I am known for my expertise in Sales & Customer and Digital User Experience.

Industry field of expertise

Languages

French
Native or bilingual
English
Fluent
Arabic
Native or bilingual

Workplace preferences

Can work on-site

Paris (up to 50km)

Groupe Haddad Brands Europe - Ile De France - France
CRM Manager
LOGISTICS AND SUPPLY CHAIN
January 2023 - Today (3 years and 6 months)
Project: Integration of new ERP with Salesforce & Business Process Order To Cash
Role: Salesforce Project Manager & Sales Process Manager
- IT Department Restructuring: Strategy, Organization, and Recruitment
- Salesforce Solution Maintenance
- Steering of interfaces with the ERP - Dynamics 365
- Steering of Integrators
- Steering of B2B Web portal and team coordination
- Development and improvement of Order To Cash processes
- Business support for better solution adoption
- Team & Report Management
Salesforce Sales Cloud Project Steering ERP Integration - Dynamics
Groupe Indexia - Paris/Romans Sur Isère - France
CRM Manager - Salesforce
BANKING AND INSURANCE
January 2022 - December 2022 (1 year)
Paris, France
Project: Implementation of apps for claims management (Service Cloud), rental management (Experience Cloud), and a POC for the Order to Cash process (Financial Service Cloud)
Role: Salesforce Application Manager
- Responsibility for the construction and overall delivery of the roadmap
- Operational project management: backlog maintenance, estimations, sprint and deployment monitoring, priority management and arbitration
- Guarantee of solution stability and integrity
- Business support on project methodology and solution adoption
- Management of the internal Salesforce team and various project stakeholders
- Facilitation of project governance,
- Progress reporting and arbitration files for Steering Committee
Coordination of IT teams, Project Methodology, Project Governance
Groupe L’Oréal - Levallois - France
Functional Lead - Functional Architect
FASHION AND COSMETICS
September 2021 - January 2022 (4 months)
Levallois-Perret, France
Project: Implementation of a community platform for candidates of the Brandstorm initiative with myTrailead and Experience Cloud
Role: Functional Architect
Mission:
- Needs scoping and scope definition
- Facilitation of workshops and coordination of project stakeholders
- Solution design and development
- Steering of acceptance testing and deployment monitoring
Digital Experience Digital Communication personal branding