Jihane Jaouhar

• ● Multichannel Support: Deliver high-quality customer assistance across phone, email, and direct messaging platforms.

• ● Customer Experience: Provide personalized, creative, and authentic solutions designed to inspire brand loyalty and ensure total satisfaction.

• ● Brand Ambassadorship: Represent the Rituals philosophy by transforming daily routines into meaningful moments for clients.

• ● Product Expertise: Offer tailored product recommendations based on specific customer needs and preferences.

• ● Performance Optimization: Maintain a strategic balance between service quality and productivity to consistently meet and exceed KPIs.

• ● Financial Oversight: Managed invoicing, financial records, and cash flow for two entities, ensuring strict accuracy and compliance with internal financial policies.

• ● Digital Transformation: Led the migration from Excel-based tracking to a centralized ERP system, managing intensive data entry to streamline operations and system integration.

• ● Database Management: Supervised inventory, client, and supplier databases using SAGE Commercial, significantly improving data accessibility and reporting efficiency.

• ● Client Support: Acted as a primary point of contact for inquiries via phone and email, resolving complex issues with high efficiency.

• ● HR Coordination: Managed end-to-end HR functions, including recruitment, onboarding, payroll processing, and social security declarations to support organizational growth.

• ● Office Administration: Organized and maintained digital and physical filing systems in accordance with corporate archiving standards.

• ● Credit Administration: Supported the preparation of corporate credit files and account management, streamlining credit processing and enhancing service delivery.

• ● Operational Support: Assisted Account Managers with daily operations, including client outreach, inquiry handling, and precise data entry.