Freelancer profile translated to English.

Description

A professional in customer relations and sales, I assist companies in optimizing their customer journey, commercial management, and after-sales service.

With field experience at Maroc Telecom, I specialize in:

• sales of products and services

• personalized customer advice

• after-sales service and complaint management

• CRM usage and customer tracking

• emailing campaigns and customer loyalty

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Maroc telecom
Customer Service Representative
TELECOMMUNICATIONS
November 2008 - Today (17 years and 7 months)
Marketing of Maroc Telecom products and services (mobile, internet, landline)
• Advice and guidance for customers based on their needs
• Management of after-sales service and complaint handling
• Contribution to achieving commercial objectives
• Customer loyalty and improvement of the customer experience
Sales
MCC
Customer Relations Representative
TELECOMMUNICATIONS
May 2008 - October 2008 (5 months)
(Service provider for a French telecom operator – Orange)
Confirmation of customer appointments
Customer support for landline and internet installation
Communication with customers in France
Adherence to scripts and quality objectives
Appointment scheduling