Freelancer profile translated to English.

Description

A professional in customer relations and sales, I support companies in optimizing their customer journey, commercial management, and after-sales service.

With field experience at Maroc Telecom, I specialize in:

• Selling products and services

• Personalized customer advice

• After-sales service and complaint management

• CRM usage and customer tracking

• Email campaigns and customer loyalty

Objective: Increase customer satisfaction, improve sales, and build lasting customer relationships.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Maroc telecom
Client Relations Officer
TELECOMMUNICATIONS
November 2008 - Today (17 years and 7 months)
Rabat, Morocco
Management of public consumer relations
Customer assistance and support
Processing of complaints and technical requests
Customer file follow-up
Contribution to customer satisfaction and loyalty
Marketing call center
Orange France Client Relations Officer
TELECOMMUNICATIONS
April 2008 - October 2008 (6 months)
Rabat, Morocco
Appointment confirmation
Customer support for fixed internet and TV/ADSL installation
Communication with clients in France
Adherence to scripts and quality objectives