About Jhordan Andres
Spanish
Native or bilingual
English
Basic
Experience
- EMPRESA Axiscorp GlobalAutomation DeveloperSOFTWARE PUBLISHINGApril 2026 - April 2026• • Developed an AI assistant chatbot (RAG + embeddings) for call center agents, integrating information on crane rental rates, distances, and prices. Reduced average quote time from ~5 minutes to under 30 seconds, improving accuracy and consistency of responses.• • Integrated the Kimai API with a Next.js application to monitor employee work hours in real-time, automatically detecting deviations, exceeded breaks, and overtime. This allowed HR to manage work hour tracking without manual review.• • Designed an automated workflow that processes 100% of daily calls, using AI assistants to evaluate compliance with internal protocols. It detects fraud alerts, identifies operational non-compliance, and generates actionable feedback for advisors, eliminating the need for manual sample audits.• • Implemented a cancelled call detection workflow that automatically identifies the customer, responsible agent, reason, and time, feeding into management dashboards and improving business visibility for decision-making.• • Built a web scraping system with Playwright, automated with CI/CD in GitHub Actions, that runs twice a week to extract information on potential crane suppliers. This optimized the acquisition of new strategic partners by eliminating hours of manual research for the sales team.
- EMPRESA TrustanovaSemi-Senior Full Stack DeveloperNovember 2025 - March 2026 (4 months)• • Led the integration of the Veriff identity verification service and transactional email sending with Mailersend using their SDKs, connecting them to the backend's JWT authentication flow.• • Designed and implemented webhooks in FastAPI to manage external events asynchronously, idempotently, and fault-tolerantly.• • Implemented Celery with Redis for asynchronous queuing and processing of critical tasks (email sending, notifications, real-time messaging).• • Utilized Redis as a caching layer to optimize response times and reduce costs on high-concurrency endpoints.• • Developed the roles, permissions, and sessions module with granular access control based on JWT.• • Integrated Agno Framework to build the MVP for disputes, enabling intelligent conversations between users and LLM agents within the conflict resolution flow.• • Deployed the backend on AWS EC2 with an automated CI/CD pipeline, ensuring continuous delivery and secure rollbacks.• • Developed the frontend in React + TypeScript, consuming integrated APIs with robust state and error handling.
- EMPRESA Dulce VidaFull Stack Developer (Freelancer)October 2025 - October 2025• • Designed and developed a complete inventory management application with FastAPI, PostgreSQL, Next.js, and Redis, implementing a robust roles and permissions system for secure stock management.• • Configured the Meta API (WhatsApp Business) pointing to the n8n webhook as the entry point, so that each incoming message triggered an automated flow that consulted the database and processed the response through an LLM, returning the contextual response to the user via WhatsApp regarding products, prices, and orders.• • Deployed n8n on Railway, ensuring continuous availability and scalability of automated workflows.
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Education
- Systems EngineerFundación Universitaria Claretiana (Uniclaretiana)2024de
- Prompt EngineeringAWS2025Prompt Engineering