Jhoel Flores

• Assisting with Sofinco project launching in Payment Methods team, ensuring alignment with client requirements and successful implementation.

• Resolved system errors and implemented new developments, driving the deployment and operational success.

• Optimized processes and oversaw database migration, enhancing system performance and ensuring data integrity during transitions.

• Implemented improvements in critical Factoring & Confirming processes for Banco Santander, enhancing efficiency and reliability in core operations.

• Led the migration and modernization of processes, integrating them with Micro Focus solutions to streamline workflows and reduce operational costs (Gravity Project).

• Designed functional and technical documentation.

• Resolved software incidents within maintenance teams across various areas (Securities, Fixed Income, Global Custodian, Derivatives) for Banco Sabadell, ensuring prompt issue resolution and minimal operational disruption.

• Prepared proposals, performed gap analysis, evaluated estimates, and planned new developments, ensuring alignment with business objectives and successful project execution.

• Monitored and maintained batch processes, proactively identifying and resolving issues to ensure uninterrupted operations.

• Provided mentorship to new team members and led a team of developers outside of Spain during the last year at Accenture.