Freelancer profile translated to English.
Back to original languageAbout Jeyapragash
With 3 years of experience in the field of networks and telecommunications, also with knowledge in databases.
I would be able to help you finalize projects with project management skills (end-to-end), deployment of various solutions, and good communication with the various project stakeholders.
Hoping to be able to work with you, I remain at your disposal for any further information.
English
Conversational
Tamil
Native or bilingual
Can work on-site
Bondy (up to 50km)
Experience
- Projet personnelEVENT MANAGEMENTNovember 2023 - January 2025 (1 year and 2 months)- Organization and management of sound systems for various events (concerts, conferences, weddings, festivals…)- Coordination with artists, technicians, and organizers to ensure optimal sound quality- Logistics management and equipment maintenance
- SFR BusinessCLIENT OPERATIONAL MANAGERCONSULTING AND AUDITSFebruary 2022 - October 2023 (1 year and 8 months)Paris, France- Coordination of a customer service team to ensure quality service- Monitoring and analysis of key performance indicators (KPIs) to optimize customer satisfaction and operational efficiency- Proactive incident resolution- Management of service level agreements (SLAs) and process compliance- Continuous optimization of operational processes to improve workflows and reduce response times- Regular communication with clients to gather their needs and adapt services accordingly (CRM)- Facilitation of Operational Committees (ComEx)
- Orange Business serviceCUSTOMER SERVICE MANAGERTELECOMMUNICATIONSOctober 2020 - January 2022 (1 year and 3 months)Bagnolet, France- Management of a service team to ensure quality service- Handling complex situations and customer complaints, ensuring quick and effective resolution while maintaining a high level of satisfaction- Compliance with service level agreements (SLAs) and quality of service (QoS) objectives through corrective and preventive actions, based on obtained results- Development of new business opportunities by offering additional services, with a goal of revenue growth- Close collaboration with other departments to improve customer service, particularly by launching new offers
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Education
- Big Data EngineerEFREI2017Formation data analyst, data mining, data warehouse Formation réseaux
- DUT Networks and TelecommunicationsIUT Vitry-Sur-Seine2012Formation Réseaux et télécommunication