About Jewell
I help founders and leadership teams build the operating infrastructure that lets them scale without chaos. Whether you're making decisions too slowly, running out of bandwidth, or growing faster than your systems can handle - that's where I come in.
As a fractional Chief of Staff and strategic operations consultant, I bring 15+ years of experience across fintech, retail-tech, and high-growth startups. I've been employee #9 at a fast-scaling fintech, managed a $2.5M initiative portfolio for C-suite, and designed OKR frameworks, decision systems, and governance structures for founders and leadership teams through my consultancy, The Structure Lab.
I work best with startups in fintech, social impact, and experience-led sectors - founders who are smart and ambitious, but need a trusted thought partner to bring operational clarity to the work. I'm based in the US and work remotely with UK and European clients. I'm also planning a move to London in 2027, so I'm building relationships there intentionally and for the long term.
If your team is moving fast but decisions feel messy, priorities keep shifting, or you're the bottleneck for everything - let's talk.
English
Native or bilingual
Remote only
Primarily works remotely
Experience
- Jewell Fears Consulting / The Structure LabPrincipal ConsultantTECHFebruary 2021 - Today (5 years and 6 months)Organizational Strategy & Operations — Remote, US & International Clients• • Partner with 10+ startups, scaleups, and financial services organizations to design operating structures, decision frameworks, and strategic planning systems that support sustainable growth.• • Conducted comprehensive organizational diagnostics - interviewing employees across all levels to surface bottlenecks, decision gaps, and cultural friction - reducing decision friction by 15% in year one and 37% by end of year two for a founding-stage client.• • Design and facilitate strategic planning and goal-setting engagements, translating executive vision into structured roadmaps with clear owners, priorities, and accountability systems.• • Provide leadership development and team coaching for founders and mid-level leaders navigating organizational complexity, scaling challenges, and operational transitions.• • Serve clients across fintech, SaaS, social impact, and experience-led sectors. Available for diagnostic sprints, build engagements, and fractional retainers.
- Shipt, Inc. (Retail-Tech)Director, Business Operations Strategic InitiativesMay 2021 - April 2026 (4 years and 11 months)• • Directed a $2.5M cross-functional initiative portfolio, designing annual and quarterly planning cadences, KPI governance frameworks, and resource allocation systems to align enterprise priorities.• • Served as a deployable strategic operator for executive leadership - leading high-priority initiatives spanning operational scale-up, performance system design, and organizational transformation.• • Led the design, rollout, and adoption of a company-wide performance framework (OKRs → Purpose-Driven Results), managing the change management process across business units and driving a 55% improvement in initiative completion rates.• • Facilitated executive office hours and monthly cross-functional leadership check-ins, reducing decision bottlenecks and improving strategic alignment across business units.• • Reported quarterly to C-suite on performance metrics, investment hotspots, and execution risks.• • Managed vendor strategy, financial forecasting, and capital allocation; oversaw 40% growth in external partnerships through structured vendor development.• • Built and maintained executive dashboards and reporting rhythms, surfacing insights and risks to leadership proactively.
- Facet Wealth (Fintech / RIA)Director, Operational Strategy & Talent SystemsAugust 2017 - November 2020 (3 years and 3 months)Employee #9 — Built foundational operating infrastructure through early hyper-growth• • Joined as employee #9 and architected the operational infrastructure — recruiting systems, compliance workflows, HRIS, and onboarding — supporting scaling to the company's first 125 hires.• • Managed SEC filings, internal investment statements, and regulatory oversight as Compliance Manager; partnered with custodians including Fidelity and Schwab.• • Designed and implemented employee benefits infrastructure, including 401(k) and health benefits plans, ensuring equitable, compliant offerings during rapid workforce scaling.• • Established OKR-based governance frameworks aligning talent and operational initiatives to enterprise objectives.• • Designed and launched a 0→1 CFP® Scholarship Program with 100+ participants in year one.
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Education
- B.S. Finance & AccountingUniversity of PittsburghB.S. Finance & Accounting
Certifications
- Certified Scrum Product Owner (CSPO)Scrum Alliance2024