Jesus Alberto Morillo Garcia

End-to-end coordination of the Order-to-Cash cycle, ensuring on-time deliveries and quality standards. Milestone tracking, document control, and continuous communication with clients and internal teams. Prioritization of orders in situations of material scarcity, managing risks and expectations. Cross-functional collaboration. Main point of contact between client, logistics, production, audit, and administration. Preparation and delivery of documentation for internal and external audits. Continuous improvement and technical support. Management of complex incidents, returns, and claims until closure. Advanced use of ERP/CRM (Dynamics 365, AX2012, SAP SD).

Administration and resolution of tickets in IaaS and PaaS environments. Portfolio management in DE, AT, SE, FR, and CH markets, with English as the corporate language. Liaison between client, technical support, and internal teams to ensure aligned deliveries and solutions. Process optimization in Zendesk and incident reporting.

Comprehensive management of claims, incidents, and cancellations with British, American, and Spanish clients. Needs assessment, technical-commercial advice, and handling of complex situations. Multichannel communication (email, phone, chat) and coordination with internal teams.