Freelancer profile translated to English.
Back to original languageAbout Jessy
I am a versatile, rigorous, and committed professional with excellent organizational and interpersonal skills. Bilingual (FR/NL), I navigate dynamic environments with ease where coordination, communication, and a service-oriented mindset are key. Curious and proactive, I enjoy understanding issues in their entirety and finding concrete solutions to optimize processes. Whether in logistics, fleet management, or commercial support, I make it a point of honor to combine efficiency, humanity, and professionalism.
French
Native or bilingual
Dutch
Native or bilingual
English
Conversational
Can work on-site
Rebecq-Rognon (up to 50km)
Experience
- FastbackSales Success SupportApril 2025 - Today (1 year and 2 months)Namur, BelgiumMain missions:1. Sales Administration- Plan, execute, and follow up on offers and accepted projects via Team Leader- Optimize Team Leader usage- Analyze sales by product and by consultant (new business and lost business)- Create and analyze dashboards- Manage client opportunities- Activate/extend services via Teamleader- Process/send VAB transport requests2. Client Relations and Customer Satisfaction- Measure customer service quality- Implement prospecting campaigns in collaboration with an external call center inBenelux countries- Ensure client follow-up and work on their loyalty and recovery3. Network Training Support- Design and produce online training materials for clients: FAQs, tutorials, user guides,webinars, etc., in collaboration with the Communications & Marketing Manager
- SMEContract AdvisorJanuary 2024 - March 2024 (2 months)Flemish Region, BelgiumFor the dealerships Le Centre Automobile & D’Ieteren Mobility Centers Aarschot, Boortmeerbeek, and Knokke- Build customer relationships based on trust and loyalty- Manage requests from clients and dealerships by phone or online (CST)- Provide accurate and complete information and follow up on contracts- Identify and assess client needs to maximize their satisfaction- Seek cross-selling opportunities- Create synergies for our clients with designated dealerships- Perform various tasks such as preparing and modifying offers, initiating credit analyses, drafting contracts, answering questions during the contract period, and anticipating client and dealership needs
- NexisProject ManagerJanuary 2023 - December 2023 (11 months)Belgium• Support for Service Delivery Planning.• Organize the schedule by coordinating deliveries, project Delivery requirements, the agenda of designated consultants, as well as client prerequisites and needs;• Ensure all communications;• Ensure all adjustments following input from the support service.• Organize the planning of recurring consultancies: Healthchecks, periodic visits, Managed Services.• Ensure administrative follow-up of consultant & supplier services:• Ensure follow-up of service contract usage and notify the sales representative of the need for renewal; send usage reports to the client at regular intervals;• Prepare Timesheet data for invoicing on a cost-plus basis, submit it to the Head of Delivery, and send the validated elements back to the Administrative Assistant for invoice preparation; Ensure the administrative closing process for projects;• Ensure the claim of IPIDs from HP according to the described procedure.• General administrative support:• Act as the first administrative interface for individuals outside the Service Delivery department.
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Education
- Secondary Diploma Office & SalesSancta Maria Lembeek2018
- Secondary Diploma Business SupportSancta Maria Lembeek2019