Freelancer profile translated to English.
Back to original languageAbout Jess
Passionate about languages and communication, I support my clients in their international exchanges by offering reliable, precise interpretation services adapted to each context. My commitment: to convey the message accurately while respecting cultural nuances.
English
Native or bilingual
French
Native or bilingual
Remote only
Primarily works remotely
Experience
- Econet Wireless BurundiCustomer Service RepresentativeTELECOMMUNICATIONSJanuary 2019 - Today (7 years and 7 months)Burundi• • Assisted customers with their inquiries, ensuring a high level of satisfaction.• • Responded to requests concerning mobile, internet, and EcoCash services.• • Managed complaints and ensured effective follow-up on technical issues.• • Maintained strong customer relationships to enhance brand loyalty.• • Collaborated with multidisciplinary teams to improve service efficiency.• • Participated in promoting the company's services and products.
- BÉNÉVOLAT EN ORPHELINATInterpreterJanuary 2020 - Today (6 years and 7 months)Burundi• • Provided linguistic interpretation assistance for volunteers and French-speaking children.• • Facilitated communication between staff and international donors.• • Organized charity events and coordinated community programs.
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Education
- F.K New School
- French School of Bujumbura