Jessi M.

I support the deployment of software solutions for clients, with a role that encompasses project management, client relations, and training. I manage the deployment organization, train users on the tools, and act as the link between field needs and the product and technical teams.

This experience has allowed me to develop real expertise in optimizing client onboarding journeys: identifying friction points, simplifying processes, and designing clear training materials adapted to various audiences.

What I can bring you:

Project management and coordination between teams (product, technical, sales)

Client relations and change management

Instructional design: creation of training materials and programs

Optimization of client onboarding processes

User training, remote

SEO Basics (content optimization, natural referencing)

Curious and comfortable with artificial intelligence tools to improve process efficiency (writing, automation, support)

Agile methodology work (Scrum/Kanban), ticket and spec writing (Jira)

Tools: Jira, Confluence, Airtable, Notion, Google Analytics

Native Spanish speaker, fluent in French.

Versatile and autonomous, I like to deeply understand a client's needs to propose solutions that truly simplify their daily lives.