Freelancer profile translated to English.

Description

As a versatile digital assistant, I offer a tailor-made service to streamline your administrative processes, optimize your online visibility, and strengthen your customer relationships. My role is to support businesses in their development with comprehensive and adapted assistance.

Administrative & Organizational Tasks

I manage your emails through efficient sorting and prioritization, while organizing your calendar for seamless planning. I also handle the structuring and archiving of your documents, as well as the logistical coordination of your meetings and events.

Graphic Design and Visual Identity

Using Canva, I create attractive logos and visuals to enhance your brand image, whether for social media content, newsletters, or other events.

Social Media Management and Digital Marketing

I take charge of your Facebook, Instagram, and TikTok pages, developing suitable content and managing interactions. My digital marketing strategy aims to increase your visibility and build audience loyalty, with optimized posts to maximize your reach.

Customer Relations and Quality Service

I ensure proactive customer relationship management, handling requests and following up for a positive experience. I am also here to manage disputes, minimizing impact and enhancing customer satisfaction.

Small Business Accounting

I ensure rigorous invoice tracking, guaranteeing simplified and error-free accounting.

My goal is to simplify your processes, effectively manage your online presence, and develop quality customer relationships. Feel free to contact me to discuss how I can support you daily!

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Romilly-sur-Seine (up to 50km)

Transports Bojko
Management Assistant
TRANSPORTATION
March 2024 - October 2024 (7 months)
As a management assistant at Transports Bojko, I played a key role in optimizing the company's administrative and logistical operations. My main responsibilities included:

Administrative Management: I was in charge of daily administrative operations, including email processing, report writing, and updating internal documents. My role contributed to ensuring efficient workflow and smooth communication within the team.

Accounting Management: I participated in small business accounting, including invoicing, invoice validation, and payment tracking. My attention to detail ensured the accuracy of financial operations.

Customer Relations: I established and maintained trusting relationships with clients, responding to their requests and supporting them throughout the service process. I also managed disputes and claims, working towards satisfactory solutions for all parties involved.
Administrative Management Accounting Management Customer Relations Dispute Resolution
Icoa France
Sales Assistant
RAW MATERIALS INDUSTRY
September 2018 - April 2022 (3 years and 7 months)
Crancey, France
As a sales assistant at ICOA France, I played a key role in supporting sales teams and managing customer relationships. My main responsibilities included:

-Sales and Order Management:I was responsible for entering and tracking customer orders, ensuring the accuracy of information and the compliance of documents. This also included updating management systems to ensure real-time visibility of order status.

-Support to the Sales Team:I provided administrative support to sales representatives, preparing quotes, presentations, and sales reports. My assistance allowed the team to focus on prospecting and business development.

-Customer Relations:I established and maintained trusting relationships with our clients by responding to their requests, keeping them informed of their order status, and proactively managing complaints. My customer-oriented approach contributed to strengthening customer satisfaction and loyalty.

-Objective Tracking and Reporting:I participated in the analysis of sales performance by collecting data, preparing reports, and tracking key performance indicators. This supported decision-making and identified areas for improvement.

-Event Coordination:I also contributed to the organization of commercial events and trade shows, managing logistics and ensuring the preparation of necessary communication materials.

This experience allowed me to develop my skills in sales management, customer service, and communication. My role at ICOA France was essential for understanding the challenges of the sales sector and enriched my professional background in sales assistance.

Order Management Invoicing Logistics Transport ERP Email Management
Axe STPP
Logistics Assistant
LOGISTICS AND SUPPLY CHAIN
January 2018 - March 2018 (3 months)
Marigny-le-Châtel, France
As a logistics assistant at Axe STPP, I contributed to the efficiency of logistical operations and customer satisfaction through operational and organizational support. My main responsibilities included:

**Order Management**: I was responsible for entering and processing customer orders, ensuring meticulous verification of details and guaranteeing that all orders were processed within the given deadlines.
**Shipment Tracking**: I coordinated shipments in collaboration with carriers, ensuring that deliveries were made on time and according to customer specifications. I also tracked shipments to ensure complete traceability and to inform customers of their order progress.
**Inventory Management**: I participated in inventory level management, conducting regular inventories and reporting replenishment needs. This helped optimize resource management and reduce stockouts.
**Customer Relations**: I maintained constant communication with customers to keep them informed of their order status and to quickly resolve any issues or disputes. My proactive approach strengthened customer trust and satisfaction.
**Process Improvement**: I contributed to identifying opportunities for improving logistics processes, suggesting solutions to increase efficiency and reduce costs. This helped streamline operations and improve the responsiveness of the logistics team.

This experience at Axe STPP allowed me to develop my skills in logistics, order management, and customer service, while strengthening my ability to work in a dynamic, results-oriented environment. My role was crucial in supporting logistical operations and ensuring a positive customer experience.
Order Management Inventory Management Customer Relations Process Optimization