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Jessica Rueda BolivarJR

Jessica Rueda Bolivar

Virtual Assistant, Marketing and Sales Specialist

€100/day
Medellín, CO
3-7 years

Average response time: 1 hour

Freelancer profile translated to English.
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About Jessica

I am Jessica Rueda, a professional with over 5 years of experience in telemarketing and customer service, focused on offering a comprehensive service that combines lead management, sales, and effective communication, helping companies and entrepreneurs increase their sales and improve their customer experience.

I am starting in digital marketing, and although my practical experience is recent, I have solid skills in audience segmentation, which allows me to effectively target campaigns and messages to connect with the right customers. Additionally, I handle lead management, prospect follow-up, appointment scheduling, and personalized attention, ensuring that every sales opportunity is managed efficiently.

I have worked with companies in Chile, Colombia, Mexico, and Spain, adapting strategies and communication according to the market and client needs. I also have experience in telesales, direct consulting, and closing sales, guaranteeing a constant flow of potential clients and concrete results.

I manage tools such as Microsoft Office (Word, Excel, Outlook), Canva, and basic Ads advertising platforms, which allows me to organize processes, maintain clear reports, and optimize follow-up tasks. My approach combines operational efficiency and personalized attention, providing a complete service that covers sales, customer service, and lead management, with initial knowledge in digital marketing to boost results.

If you are looking for a professional with proven experience in telemarketing and customer service, who can generate opportunities and organize processes effectively, I can help you boost your business and connect with your clients strategically, adapting to your specific needs and objectives.
  • Spanish

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Deduce Data Solutions
    Customer service specialist
    TELECOMMUNICATIONS
    September 2025 - Today (9 months)
    Santander, Spain
    Lead, email, and professional appointment management

    Calls to prospects and agenda organization

    Customer service: emails, calls, and appointments

    Full support: leads, emails, and scheduling

    Efficient prospect and communication management
    Customer Service Agenda Management Persuasion Email Management virtual assistant
  • EMTELCO S.A
    Outbound Call Center Agent
    TELECOMMUNICATIONS
    February 2025 - August 2025 (6 months)
    Provided advice and sales of TIGO mobile and home services to clients in Colombia, explaining features, plans, and benefits clearly and professionally.

    Made outbound calls, contacting prospects and potential clients to generate sales opportunities.

    Managed customer follow-up and sales closing, ensuring satisfaction and brand loyalty.

    Recorded and maintained customer and lead information in databases, optimizing the flow of commercial opportunities.

    Developed skills in sales, customer service, persuasive communication, and lead management, contributing to the achievement of commercial objectives.
  • SIIGO S.A.S
    Sales Executive.
    SOFTWARE PUBLISHING
    October 2023 - May 2024 (7 months)
    Medellín, Colombia
    Provided advice and sales of SIIGO accounting software to entrepreneurs and accountants in Mexico, explaining functionalities and benefits tailored to their needs.

    Conducted product demonstrations and personalized follow-up, helping clients make informed decisions about software acquisition.

    Managed prospects and leads, ensuring a constant flow of commercial opportunities and contributing to the growth of the client portfolio.

    Developed skills in B2B sales, persuasive communication, and specialized customer service, effectively achieving commercial objectives.

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Education

  • Secondary Education
    CENTRO EDUCATIVO PRO-EDUCAR
    2015
    Secundaria
  • SENA Technologist in
    SENA Tecnóloga en

Skill set

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