About Jessica
English
Native or bilingual
Experience
- Freelance IT Consultant.Technical Support SpecialistJanuary 2026 - Today (5 months)I specialize in technical troubleshooting and network diagnostics. I perform deep-dive packet analysis using Wireshark to identify latency bottlenecks, configuration errors, and security anomalies. I translate complex technical data into clear, actionable insights to ensure system stability and data integrity. I am highly methodical in my approach and focused on resolving issues efficiently to minimize downtime.
- Natera (via BBSI)Oncology Patient Support & CoordinationMarch 2024 - April 2026 (2 years and 1 month)Provided high-volume remote operational support and triage, successfully managing over 100 time-critical digital and• • phone requests daily. Served as the primary point of contact for technical user escalations, guiding remote individuals through system interface navigation, data entry steps, and account access issues. Maintained 100% data integrity and strict HIPAA compliance while auditing secure information pipelines within enterprise digital environments. Logged accurate, deeply detailed notes of all customer interactions, resolution paths, and diagnostic steps into an enterprise Salesforce platform.
- SkyetecHome Inspector & Operations CoordinatorJuly 2021 - November 2023 (2 years and 4 months)• •• • performance metrics. Analyzed field data to author highly detailed, clear technical compliance reports under strict project deadlines. Coordinated high-volume stakeholder communications and organized data scheduling efficiently to meet demanding service benchmarks.
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Education
- Cybersecurity Analyst ProgramPer Scholas Orlando2026Cybersecurity Analyst Program
- CompTIA Security+ (SY0-701)2026CompTIA Security+ (SY0-701)