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Jessica RodriguezJR

Jessica Rodriguez

IT Help Desk

€129/day
Kissimmee, US
0-2 years

Average response time: 1 hour

About Jessica

I help businesses resolve critical network performance and security issues through deep-dive packet analysis and diagnostics. I use Wireshark to pinpoint latency, traffic anomalies, and configuration errors. With a strong background in IT support and data integrity, I provide clear, actionable technical reports to secure your infrastructure. I am ready to assist with your next network analysis project.
  • English

    Native or bilingual

Remote only
Primarily works remotely

Experience

  • Freelance IT Consultant.
    Technical Support Specialist
    January 2026 - Today (5 months)
    I specialize in technical troubleshooting and network diagnostics. I perform deep-dive packet analysis using Wireshark to identify latency bottlenecks, configuration errors, and security anomalies. I translate complex technical data into clear, actionable insights to ensure system stability and data integrity. I am highly methodical in my approach and focused on resolving issues efficiently to minimize downtime.
    Network Troubleshooting Wireshark Technical Support Data analysis Network Security
  • Natera (via BBSI)
    Oncology Patient Support & Coordination
    March 2024 - April 2026 (2 years and 1 month)
    Provided high-volume remote operational support and triage, successfully managing over 100 time-critical digital and
    • • phone requests daily. Served as the primary point of contact for technical user escalations, guiding remote individuals through system interface navigation, data entry steps, and account access issues. Maintained 100% data integrity and strict HIPAA compliance while auditing secure information pipelines within enterprise digital environments. Logged accurate, deeply detailed notes of all customer interactions, resolution paths, and diagnostic steps into an enterprise Salesforce platform.
  • Skyetec
    Home Inspector & Operations Coordinator
    July 2021 - November 2023 (2 years and 4 months)
    • •
    • • performance metrics. Analyzed field data to author highly detailed, clear technical compliance reports under strict project deadlines. Coordinated high-volume stakeholder communications and organized data scheduling efficiently to meet demanding service benchmarks.

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Education

  • Cybersecurity Analyst Program
    Per Scholas Orlando
    2026
    Cybersecurity Analyst Program
  • CompTIA Security+ (SY0-701)
    2026
    CompTIA Security+ (SY0-701)

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