Freelancer profile translated to English.

Description

I am a virtual assistant specializing in logistics customer service and order management, with practical experience at Amazon and in efficient warehouse management. I help online stores and entrepreneurs organize their inventory, track shipments, manage returns, and provide post-sale customer service, all remotely and with high accuracy.

I stand out for my ability to turn disorganized processes into organized workflows, communicate clearly with clients and suppliers, and resolve issues quickly. I work with tools like Google Sheets, WhatsApp Business, and Trello, easily adapting to the needs of each project.

If you are looking for a responsible, proactive, and detail-oriented professional who can improve your business logistics and provide close support to your clients, let's talk!

Industry field of expertise

Languages

Spanish
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Amazon
Logistics Operator
LOGISTICS AND SUPPLY CHAIN
March 2021 - Today (5 years and 3 months)
Sevilla, Spain
Sorting, scanning, and preparing orders (picking and packing)
Quality control in product packaging
Stock organization and shelf replenishment
Receiving merchandise and verifying products
Tracking internal delivery times and performance objectives
Teamwork under pressure and with high volumes
Use of internal tools for inventory control and processes

I developed key skills in organization, precision, time compliance, and objective-based work. I can transfer this approach to remote logistics and order management.

"I come from the logistics world, with direct warehouse experience (Amazon). I understand how orders move from the inside, and now I apply that knowledge to help online stores organize and control their logistics from the outside: order tracking, stock control on spreadsheets, coordination with transport companies, and more.
Logistics Order Management Stock Management Shipping
Limbo
Cafeteria Manager
HOSPITALITY
September 2016 - October 2018 (2 years and 1 month)
Seville, Spain
• Daily management of operations, staff schedules, and shifts.

• Inventory control, orders, and supplier relations.

• Quality supervision in customer service and service.

• Cash handling, reconciliation, and sales closing.

• Use of basic digital tools (Excel, email, WhatsApp) for internal control.

• Coordination of agendas for maintenance, orders, and weekly planning.
Attention to Detail Microsoft Excel Google Workspace
Cortijo mi ranchito
Maitre in Catering
HOSPITALITY
September 2007 - September 2015 (8 years)
Seville, Spain
Planning and execution of events (corporate and social) from booking to completion.

Coordination of service, kitchen, and logistics teams during events.

Direct communication with clients to define requirements, menus, and timelines.

Real-time incident resolution, ensuring a smooth experience.

Management of agendas, budgets, and post-event follow-up.

Work with organizational tools (Google Calendar, email, Excel templates).
Event Organization Weddings Event Management

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Digital Moms
Digital Moms
2025
He completado un curso integral que abarca gestión de calendarios, organización documental, gestión de proyectos con Asana, liderazgo y comunicación efectiva. Además, adquirí habilidades en email marketing, diseño gráfico básico con Canva, automatización de agendas, análisis financiero con Google Sheets y atención al cliente empática. Manejo herramientas clave como Google Drive, Slack, Zoom y ChatGPT para optimizar procesos y brindar soporte eficiente.

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Jessica Pb

Virtual Assistant

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