Freelancer profile translated to English.
Back to original languageAbout Jessica
Multilingual professional (French, Italian, English, Spanish), specializing in **Customer Success and Account Management**, with a strong background in international environments, from FMCG to Tech (SaaS, HaaS).
Expert in **customer onboarding, account development, and retention**, I support companies in structuring and optimizing their customer journeys to generate sustainable growth while maximizing satisfaction.
Recognized for my ability tooptimize processes(workflows, tools, automations),in-depth analysis of customer needs**, and **transforming opportunities into measurable resultsto improve team efficiency and customer experience.
French
Native or bilingual
Italian
Native or bilingual
English
Fluent
Spanish
Fluent
Can work on-site
Nice (up to 50km)
Experience
- Osol - HaaS/Saas PlatformSenior Customer Success ManagerENERGY AND UTILITIESNovember 2025 - Today (7 months)Cannes, France- Managed a portfolio of 70 accounts, 50% of which were CAC 40 companies or unicorns- Overhauled commercial handover, onboarding, adoption, and customer support processes to ensure a structured customer lifecycle and KPI-based portfolio prioritization- Developed and documented new processes on Notion- Created external educational resources to streamline onboarding and accelerate solution adoption- Led and executed customer onboarding programs to ensure optimal product adoption- Implemented customer satisfaction measurement indicators to continuously improve service quality and identify ambassador clients- Responsible for identifying upsell/cross-sell opportunities and contract renewals
- Loyal Guru - SaaS PlatfromCustomer Success Manager ItalyRETAIL (LARGE RETAILERS)October 2023 - July 2025 (1 year and 9 months)Barcelone, Spain- Led initial customer training sessions within the first two weeks of joining the company- Implemented customer satisfaction measurement. Personal CSAT: 9/10- Generated 15% incremental sales (on average) on campaigns launched by recently onboarded clients- Accelerated onboarding through the development of internal training materials and client-specific support resources- Increased ARR by 20% by identifying upsell opportunities in coordination with sales teams
- Markwins Beauty Brands International LTDEMEA Key Account, Business DevelopmentFASHION AND COSMETICSFebruary 2020 - June 2022 (2 years and 4 months)Milan, Italy- Managed 25 B2B clients across the EMEA region with a total turnover of €15 million- Built strong relationships that led to the negotiation and renewal of 98% of existing contracts- Prospecting and development in 3 new countries, leading to a €300k turnover growth- Negotiated and launched the 2 flagship brands within the 4,000 POS of the leading Russian distributor- Increased margin by 15% and stock rotation by 10% following an assortment review, particularly for clients in critical countries like Turkey.
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Education
- Bachelor of BusinessUniversità Commerciale 'Luigi Bocconi'Bachelor's Degree, Bachelor in Business Administration and Management
- High School DiplomaCentre International de Valbonne - Sophia AntipolisHigh School, Italian section