Freelancer profile translated to English.

Description

My name is Jessica, and I support entrepreneurs, SMEs, and e-commerce businesses in administrative management, customer relations, and operational organization.

My goal is simple: to save you time, clarity, and peace of mind.

I take care of everything that slows you down on a daily basis:

• order tracking

• billing / reminders

• customer emails / after-sales service

• dossier organization

• administrative coordination

• clear and structured reporting

I work with seriousness, autonomy, and precision, and I adapt quickly to your way of working.

My clients appreciate my responsiveness, my attention to detail, and my ability to anticipate their needs before they even ask.

If you want to delegate with confidence to someone reliable, rigorous, and invested, I am the right person.

Industry field of expertise

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Remote only

Primarily works remotely

COGEM VAULX
ADMINISTRATIVE ASSISTANT AND CUSTOMER RELATIONS (APPRENTICESHIP)
RETAIL (SMALL BUSINESS)
January 2024 - January 2025 (1 year)
Lyon, France
• Tracking of customer and supplier orders
• Processing of delivery documents, invoicing, and administrative follow-up
• Liaison with clients for file management
• Monitoring of after-sales service issues, disputes, and reminders.
• Coordination between internal departments and partners
• Participation in the preparation of dashboards and commercial follow-up
• Archiving and filing of client contracts
Order Management Quotes and Invoicing Administrative Management Consulting Sales Strategy
STEF LOGISTIQUE
LOGISTICS ASSISTANT/ADMINISTRATIVE SUPPORT
RETAIL (SMALL BUSINESS)
April 2022 - July 2022 (3 months)
Rue Catherine de Chaponay, Vénissieux, France
• Order tracking and verification of delivery times
• Product compliance verification and coordination with logistics teams
• Support in preparing shipping documents
• Customer service orientation and adherence to logistics procedures
Order Management Consulting Quotes and Invoicing Administrative Management Customer Relationship
Hybrid Coaching
Digital Marketing
E-COMMERCE
June 2022 - March 2023 (9 months)
Paris, France
Sales Prospecting
• Identification and qualification of prospects interested in training programs.
• Contacting prospects via calls, messages, emails, or social media.
• Presenting programs, benefits, and expected outcomes.
• Analyzing each prospect's needs to propose the most suitable training.

2. Sales of Training Programs
• Structured sales arguments tailored to the prospect's profile.
• Complete sales cycle management: from discovery to closing.
• Handling objections and building trust to facilitate decision-making.
• Clear explanation of terms, pricing, and financing options.

3. Client Appointment Management
• Scheduling discovery calls, information sessions, or follow-up meetings.
• Automated and manual follow-ups to optimize engagement rates.
• Coordination between the client and coaches/advisors to ensure a smooth transition.

4. Client Follow-up and Support
• Verifying that clients have received training information.
• Assisting with administrative procedures (registrations, documents, payments).
• Personalized follow-up to ensure the client is progressing in their journey.
Sales Strategy Telephone Prospecting Administrative Management Consulting Schedule Management