Freelancer profile translated to English.
Back to original languageAbout Jessica
Looking for an organized and responsive person to manage your administrative tasks and customer service?
Are you an entrepreneur, e-merchant, or professional overwhelmed by managing your administrative tasks and customer service?
I am here to help you save time and focus on what matters most: developing your business.
What I offer:
- Management of your emails and customer service (responding to messages, tracking requests, managing returns and complaints)
- Agenda organization and appointment scheduling
- Data processing and administrative entry
- Reservation management and customer support
- Updating your customer files
- Creation and updating of documents (Excel, Word, Google Docs)
Why work with me?
- Organization and rigor
- Responsiveness and service orientation
- Mastery of digital and e-commerce tools
- Experience in social media management and engagement
I am available for one-off or recurring missions, with full autonomy and a high sense of professionalism.
I adapt to your needs to offer you efficient and personalized support.
Let's discuss your project!
French
Native or bilingual
Spanish
Fluent
English
Conversational
Remote only
Primarily works remotely
Experience
- UdemyAdministrative Assistant CertificateOctober 2024 - December 2024 (2 months)Rennes, France• Set up an ergonomic and motivating workspace at home• Structure your schedule to maximize your productivity• Use collaborative tools (Zoom, Slack, Trello, Google Workspace…)• Improve remote communication with your colleagues or clients• Manage stress and avoid isolation in remote work• Create a sustainable routine to balance performance and well-being
- kyriad directHotel ReceptionistHOSPITALITYJuly 2023 - Today (2 years and 11 months)Rennes, FranceReservation Management & Customer Welcome:- Management of schedules and reservations OTA: booking, hotel.com, louvre hotel, expedia- Confirmation and follow-up of customer reservations- Coordination with hotel staffCustomer Service & Customer Relations:- Response to customer requests by email, phone, at the desk- Management of complaints and special requests- Customer loyalty and online review monitoringAdministrative Management & Organization- Data entry and updating of customer databases- Invoicing and payment tracking- Coordination with suppliers and service providersCommunication & Social Media- Social media management (Instagram, Facebook, Linkedin)- Writing posts and promoting special offers- Online review management (TripAdvisor, booking.com, expedia, google)Tools and software used in hospitality- PMS (Property Management System): VEGA, Opera- Booking platform: booking.com, expedia, Louvre hotel- CRM and customer management tools: HubSpot
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Education
- BaccalaureateJacques Cartier2016Gestion Administration
Certifications
- Hotel Receptionist CQPChamber of Commerce and Industry2020