Freelancer profile translated to English.
Back to original languageAbout Jessica
Looking for an organized and responsive person to manage your administrative tasks and customer service?
Are you an entrepreneur, e-commerce seller, or professional overwhelmed by managing your administrative tasks and customer service?
I'm here to help you save time and focus on what matters most: growing your business.
What I offer:
- Email and customer service management (responding to messages, tracking requests, managing returns and complaints)
- Calendar organization and appointment scheduling
- Data processing and administrative entry
- Reservation management and customer support
- Updating your client files
- Creating and updating documents (Excel, Word, Google Docs)
Why work with me?
- Organization and rigor
- Responsiveness and service-oriented
- Mastery of digital and e-commerce tools
- Experience in social media management and engagement
I am available for one-off or recurring missions, with complete autonomy and a high degree of professionalism.
I adapt to your needs to offer you effective and personalized support.
Let's discuss your project!
French
Native or bilingual
Spanish
Fluent
English
Conversational
Remote only
Primarily works remotely
Experience
- UdemyAdministrative Assistant CertificateOctober 2024 - December 2024 (2 months)Rennes, France
- Set up an ergonomic and motivating workspace at your home
- Structure your schedule to maximize your productivity
- Use collaborative tools (Zoom, Slack, Trello, Google Workspace…)
- Improve remote communication with your colleagues or clients
- Manage stress and avoid isolation in remote work
- Create a sustainable routine to balance performance and well-being
- kyriad directHotel ReceptionistHOSPITALITYJuly 2023 - Today (3 years and 1 month)Rennes, FranceReservation & Client Reception Management:- Management of schedules and reservations for OTAs: booking, hotel.com, louvre hotel, expedia- Confirmation and follow-up of client reservations- Coordination with hotel staffCustomer Service & Client Relations:- Responding to client requests via email, phone, and at the desk- Managing complaints and special requests- Client loyalty and online review monitoringAdministrative Management & Organization- Data entry and updating of client databases- Invoicing and payment tracking- Coordination with suppliers and service providersCommunication & Social Media- Social media engagement (Instagram, Facebook, Linkedin)- Writing posts and promoting special offers- Online review management (TripAdvisor, booking.com, expedia, google)Tools and Software Used in Hospitality- PMS (Property Management System): VEGA, Opera- Reservation Platforms: booking.com, expedia, Louvre hotel- CRM and Client Management Tools: HubSpot
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Education
- BaccalaureateJacques Cartier2016Gestion Administration
Certifications
- Hotel Receptionist CQPChamber of Commerce and Industry2020