Jessica Cristine Tissi Eckstein

In this role, I led the automation of reporting through the development of Power BI dashboards, reducing manual report generation time by 30% and significantly improving decision-making agility for management. I was responsible for the maintenance and quality control of product databases, ensuring the integrity of information used in key business decisions. I actively participated in continuous improvement initiatives, redesigning operational flows and fostering more efficient interdepartmental coordination. Additionally, I prepared strategic analyses for management, identifying bottlenecks and proposing improvement opportunities with a direct impact on operational results.

For over seven years in the healthcare sector, I was responsible for ensuring the correct application of regulatory standards in corporate systems, guaranteeing the quality of records for a portfolio of 125,000 clients. I designed and executed test plans for internal systems (QA), improving the reliability of business rules and significantly reducing operational errors. I acted as a technical reference for internal teams, providing training on processes and tools, and leading the adoption of new operational practices. Furthermore, I continuously monitored operational performance metrics, proposing preventive action plans for deviations from established quality standards.