Freelancer profile translated to English.

Description

🚀 Your time back, your clients better supported

✨ Hello & welcome!

I'm delighted to welcome you here.

As a versatile virtual assistant specializing in administrative management and customer support, I assist entrepreneurs, executives, and companies who wish to optimize their organization, improve their customer relations, and focus fully on developing their business.

Thanks to my expertise in administrative management and customer relations, I help you daily with:

✔️ managing emails and customer requests,

✔️ tracking orders and files,

✔️ handling complaints and returns,

✔️ after-sales support (SAV),

✔️ customer satisfaction monitoring,

✔️ updating customer information and databases,

✔️ personalized customer support with responsiveness and professionalism.

My goal? To become a true extension of your team by offering your clients a smooth, reassuring, and quality experience.

Because a satisfied customer is a loyal customer, I place particular importance on listening, communication, and effective problem-solving.

👉 My approach?

A balance between organization, empathy, and efficiency, with a clear mission:

to save you time, strengthen your customer relationships, and contribute to the sustainable growth of your business.

✨ Together, let's transform every customer interaction into an opportunity to build trust and value.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

RAKMAL
Administrative Virtual Assistant and After-Sales Service
REAL ESTATE
May 2025 - Today (1 year and 3 months)
Administrative assistant specializing in managing administrative tasks, tracking customer files, and logistical coordination. I handle processing customer requests, monitoring orders and deliveries, managing after-sales service (SAV) complaints, and communicating with various stakeholders to ensure efficient service and optimal customer satisfaction. Organized, rigorous, and responsive, I support teams in improving administrative and logistical processes.
Administrative Management After-Sales Service Project Management Logistics Management Sales
Elexora
Administrative and Commercial Virtual Assistant
FASHION AND COSMETICS
March 2025 - Today (1 year and 5 months)
I assist CEOs, I am their right-hand in their business and lighten their workload. I handle administrative tasks, After-Sales Support (SAV), and database management as a Community Manager.