Freelancer profile translated to English.

Description

If I have the pleasure of working with you, I can intervene in:

-the design of Data and AI products, the automation of business processes

-the identification of opportunities in these areas, the creation of business cases and support for their implementation up to their return on investment

-project management

-data analysis, the implementation and optimization of models to deliver the best value

I have experience in various functional areas: technical management, marketing, sales, and general management.

Throughout these experiences, I have constantly led the design of products and projects in data analysis, automation, and applications, in 4 main areas:

- Data: Business Intelligence, Data Analysis

- AI and Chatbots

- RPA and Low Code

- Digital Applications

My profile presentation groups my experiences according to these 4 themes

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris 11e Arrondissement (up to 20km)

Product Owner Data
Datapy / Orange
DIGITAL AND IT
March 2009 - Today (17 years and 3 months)
Datapy
2019-2023

Design and implementation of the commercial performance monitoring system and KPIs
Extraction from CRM (Hubspot) via an API
Storage in a Data Warehouse, data reprocessing
Creation of Google Sheet dashboards for commercial performance monitoring: appointments, emails, calls, transaction progress

Financial modeling of sales and profit forecasts based on past data and future performance parameters

Analysis of the CRM database: sectors, required skills vs. available skills

Improvement of customer database data quality: mass correction, process improvement, construction of monitoring indicators

Extraction of CV data with an AI algorithm, reprocessing with Python for insertion into the Hubspot CRM

Qualification of skill requirements for Big Data, Business Intelligence, and Data Science projects, identification of the most relevant profiles, support for project initiation and monitoring

Technical environment: Hubspot, Python, Google Cloud Platform, Google Sheets

Horiba
2022

Steering the design and definition of the architecture for SaaS software enabling the visualization of large volumes of multidimensional images

Orange Business Services
2016 - 2019

Within the Global Marketing Department:

Steering Data Analysis for the segment of companies with 50 to 500 employees: sub-segmentation, identification of potential by sub-segment and products

Marketing automation campaigns: testing and implementation of Pardot, Eloqua, Marketo tools, creation of customer journeys, content creation, steering of 30 campaigns, integration into Salesforce

Orange
2009-2013

Steering the analysis of malfunctions in customer interventions, particularly repeated interventions at the same customer
Data used:
technician reports
line test results
customer verbatim
Data Analysis Hubspot Python GCP Salesforce Machine Learning
Product Owner IA et Chatbots
Orange / Retail/ Medical Sector
DIGITAL AND IT
January 2018 - May 2021 (3 years and 4 months)
Orange
2019-2021

Steering the implementation of chatbots for Orange employees

Definition of the Chatbot Center of Expertise service offering and processes: roles, responsibilities, ceremonies
Implementation of the agile method and onboarding of Product Owners, Scrum Masters, and Developers
Gathering use cases, defining product vision, and steering the development of initial functional mockups
Recommendations for workflow improvements, based on analysis of customer outputs
Recommendations for chatbot optimization (UX/UI, logs analysis, tracking, etc.)

Technical environment: Python, RASA

Medical Appointment Website

2018

Design and creation of a chatbot for patient interaction: booking medical appointments, handling patient queries
Integration with the website's existing IS via REST API: information exchange between the new chatbot and the existing backend

Technical environment: php, Google Cloud Platform/Dialogflow

Intermarché
2019

Design of a Proof of Concept for a voice application for Google Home to add products to a shopping list and consult it.
User stories
Design of interfaces with the backend and the mobile application

Technical environment: Google Cloud Platform, Dialog Flow

Google Home
2018-2019

Design and development of 4 voice applications generating ambient sounds.
Publication in international app stores (US, India, UK, etc.), Spain, and France.
With over 10,000 daily uses, 2 of the 4 applications were among the top 3 Google Home applications globally

Technical environment: Google Cloud Platform, Dialogflow, Node.js
Dialogflow Node.js PHP GCP Python RASA
Product Owner RPA (Robotic Process Automation) et Low Code
ATR / DATAPY / ORANGE
DIGITAL AND IT
March 2007 - March 2021 (14 years)

ATR
2020

Design of an RPA robot for entering aircraft fleet contracts:

The order contracts are a set of Word and Excel documents, over a hundred pages long. They were filled manually using information contained in Excel files, particularly regarding aircraft configuration.
We designed and created a robot with UiPath to automatically enter this information into the contracts.
The contract entry time for sales representatives has decreased from 2 days to approximately 30 minutes.

Technical environment: UI Path, VBA

Datapy: Low Code applications
2019-2023

Creation and development of recruitment and sales process automation:

Integration of CVs into Hubspot CRM with Hr Flow, automatic extraction of skills and experience
Creation of CVs in the service company's format from an original PDF CV
Automatic generation of interview guides for each stage of the sales process
Automation of processes within Hubspot CRM: automatic creation or modification of contacts, transactions, and tickets

Technical environment: Zapier, Python, Hubspot, HR Flow

Orange
2011-2012

Launch and steering of the design of a robot for processing and entering "Notice of Start of Works" (DICT) requests, based on Orange's network mapping.
Savings: 10-15 FTE

Technical environment: Orange's proprietary GIS, wintask

Orange
2007-2009

Short-cycle design and development of applications and data entry robots for all Orange units and departments: creation of 150 data entry robots performing tasks equivalent to 800 full-time employees

Creation of the center of expertise, recruitment of 10 developers, project managers, operations and maintenance managers
Steering of certain developments
Implementation of the technical infrastructure and operational procedures

Technical environment: php, wintask
UiPath WinTask Zapier Python Hubspot HRflow

Check out Jerome's experience

Francois

DataPy

Reviewed on 4/4/2023

Jerome demonstrated great foresight in understanding the challenges and data, and in providing solutions with a global view, going beyond the initial requirements, particularly by proposing automations and data model modifications to structurally improve data quality.