Freelancer profile translated to English.
Back to original languageAbout Jérôme
I experienced a cyber attack and managed its consequences, organizational, human, and technical. A great experience that I wish to pass on to my clients, because it's not just about rebuilding an IS, but also about managing IT teams and all employees.
English
Fluent
German
Basic
French
Native or bilingual
Can work on-site
Paris (up to 50km), Nantes (up to 50km), La Rochelle (up to 50km), Angers (up to 50km)
Experience
- Groupe RajaGroup IT Infrastructure & Operations Director (CIO)July 2023 - February 2025 (1 year and 7 months)• Reorganized the department by defining roles and responsibilities to evolve a multidisciplinary team (39: engineering, architecture, project management, on-site support, and Service Desk);• Ensured the reliability and performance of IT operations, systems, and production resources (servers, networks, telephony, workstations, support…);• Supported the IT department's transformation towards a "distributed" model including local IT in subsidiaries;• Participated in the creation of the core model on Dynamix 365 Fin&Ops and its integration into the IS (data model);• Implemented ITSM Jira to ensure the implementation of ITIL processes (incidents, changes, problems, and knowledge) by redefining OLAs/SLAs and the service catalog, as well as the CMDB;• Reviewed technical architectures with a "Security by design" driver;• Implemented the necessary tools, methods, and reporting to control operations, the installed base, OLA/SLA compliance, and the budget (€10 million);• Led the migration project of MS-HYPERV infrastructures (800 VMs) to the Nutanix platform with a Hybrid cloud orientation (Azure), including the implementation of a DRP and infrastructure hardening;• Led the migration of 6 subsidiary Active Directories to integrate the group's AD, after a prior redesign to comply with Microsoft best practices;• Audited and redefined the Azure cloud for a hybrid infrastructure;• Led the network redesign of our 2 datacenters for a virtual DC, integrating SASE/SDWAN technologies;• Led the MS-Intune deployment;• Supported the implementation of GDPR rules;• Secured the Mulesoft platform and redefined exchange patterns for security purposes;• Integrated subsidiaries in terms of both technical aspects and IT processes.
- Groupe MANUTANIT Operations & Infrastructure Director (CIO)November 2020 - June 2023 (2 years and 7 months)• Ensured the reliability and performance of IT operations, systems, and production resources (servers, networks, telephony, workstations, support…);• Supported the IT department's transformation program towards centralization of resources and a service-oriented model for optimal cost;• Managed incidents and changes in compliance with ITIL principles via Service Now;• Designed technical architectures with a "Security by design" driver;• Led, coordinated, and developed a multidisciplinary team (+42 people): engineering, architecture, project management, innovation, on-site support, and Service Desk;• Managed our technical service providers and partners (Neurones IT, Seatpi, OBS, Microsoft, SPIE, SCC…);• Implemented the necessary tools, methods, and reporting to control operations, the installed base, OLA/SLA compliance, and the budget (€10 million);• Ensured technological watch;• Studied the replacement of MS-AX2012 with Dynamix 365 Fin&Ops;• Managed the cyber attack (February 2023) and implemented the remediation plan;• Led the Horizon technical redesign project (investment of €10 million) in 2 new DCs with a Hybrid cloud orientation (Azure) following the cyber attack: 800 servers and 250 applications to migrate;• Supported the implementation of Agile and DevOps methodologies;• Implemented the Data Platform on Azure and its associated governance (technical and financial);• Led the security of the old AD and the implementation of the new one, based on ANSSI recommendations;• Led the implementation of Service Now to implement ITIL processes;• Integrated subsidiaries in terms of both technical aspects and IT processes;• Led the MS-Intune deployment;• Supported the implementation of GDPR rules;• Led the implementation of SDWAN and cloud telephony.
- Alliance Automotive Groupe FranceIT Operations & Infrastructure Director (CIO)July 2019 - July 2020 (1 year)• Ensured the reliability and performance of IT operations, systems, and production resources (servers, networks, telephony, workstations, support…) and managed service providers (OBS, Microsoft, SCC…);• Supported the IT department's transformation program towards centralization of resources and a service-oriented model for optimal cost, while guaranteeing data security policy and service quality;• Led, coordinated, and developed a multidisciplinary team (+25 people): engineering, integration, innovation, on-site support, and Service Desk;• Controlled operations (reporting), the installed base, OLA/SLA compliance, and the budget (€5 million);• Ensured technological watch and proactively proposed solutions to enhance service offerings, security, and information system architecture;• Studied the migration to Dynamix 365 Fin&Ops, as well as its impact on business repositories (customer, products…);• Led the datacenter consolidation project based on a Nutanix/VMware offering with a "move to cloud" approach on Azure;• Led the Active Directory redesign;• Led the implementation of the Service Now tool to implement ITIL processes;• Managed various infrastructure modernization projects (company integration, VOIP migration, Office 365 deployment, …);• Studied the implementation of an API-oriented Middleware.
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Education
- Higher Technician Certificate in Computer Science (ESIG)1986Brevet de technicien supérieur en informatique (ESIG)
- End-of-studies Diplomal'Ecole Supérieure Estienne1984Diplôme de fin d'études