Freelancer profile translated to English.

Description

After several years in customer relations and sales, I've identified my true strength: accompanying rather than cold closing. I enjoy understanding the needs of an already engaged client, addressing their doubts, guiding them over time, and building loyalty.

I offer tailor-made customer support: onboarding, account management, loyalty building, review and e-reputation management, satisfaction surveys, and customer follow-ups conducted with tact rather than pressure. No cold prospecting, no aggressive sales tactics — just genuine human support, patient and structured.

Available in the evenings and on weekends for asynchronous tasks (writing, chat, review management) or occasional flexible time slots.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hydralians
Customer Service Representative
February 2024 - February 2025 (1 year)
Woippy, France
• ● Welcoming professionals (public works, landscapers, pool installers) in person and by phone, with a role of technical and commercial advice.
• ● Preparation of tender documents and quotes, personalized follow-up of requests.
Account Management Active Listening Active Listening Customer Relations Customer Loyalty
CAFPI
Real Estate Loan Broker
January 2022 - January 2024 (2 years)
• ● Assisting individuals throughout their property purchase project, from needs analysis to financing.
• ● Dossier preparation, personalized follow-up, and long-term advice to clients and banking partners.
Business Entrepreneur
Business Developer
April 2025 - Today (1 year and 3 months)
• ● Guiding prospects through their decision-making process, from initial contact to final decision, with an educational rather than purely commercial approach.