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Jerome L.JL

Jerome L.

IAM Manager | Senior Service Delivery Manager

On-demand
Aubergenville, FR
8-15 years
Identity and Access Management (IAM)
Team Management
Project Management
Consulting
IT Project Management

Average response time: 1 hour

Freelancer profile translated to English.
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About Jerome

Service Delivery Manager with 20 years of experience in operations, IT support, and identity management, I assist organizations in making their services reliable, continuous improvement, and user satisfaction.

I work across the entire operational chain:

- Leading L1 to L3 support and coordinating internal/external teams
- Major incident management and stakeholder communication
- Service governance: SLAs, KPIs, reporting, improvement plans
- Identity and Access Management (IAM, SailPoint, User Management)
- Process automation and optimization (Power Platform, PowerShell)
- Supervision, operational security, and service quality

I have worked in demanding environments (Finance, Industry, Energy, Retail), where rigor, responsiveness, and communication are essential. My approach is results-oriented, collaborative, and focused on continuous improvement.

My mission: to ensure the availability, performance, and quality of IT services while providing a smooth and reliable user experience.

Open to discussions, collaborations, and opportunities.
Banking and Financial Services
Retail (Small Business)
Consulting and Audits
Oil and Gas
Luxury Goods

  • French

    Native or bilingual

  • English

    Conversational

Can work on-site
Aubergenville (up to 50km)

Experience

  • Volkswagen Financial Services France
    User Management Supervisor
    BANKING AND INSURANCE
    April 2022 - Today (4 years and 2 months)
    Head of User Management Department
    o Management of user authorizations for the site (IAM)
     User and access rights creation/deletion
     Re-certification monitoring
     Communication and support with business units
     Communication with User Management in Germany (HQ)
    • Monthly meeting, discussion on UM processes
    o Aditus Project
     Implementation of the user accreditation management solution (SailPoint)
    • Workshops with business units to identify business profiles
    • Business Role creation
    • Project monitoring
     Connection of French applications
    • Project monitoring for integration of applications in Offline mode
    o Monitoring of application service providers
     Requirements definition workshop
     File retrieval and testing
    o Weekly meetings and Steering Committee
     Meeting with Germany for file integration
     Project progress monitoring
    o Workshop with business units to update Business Roles
     Integration of French applications
     Classification activation
     Creation of an employee management application (PowerApps)
    • Review of onboarding, offboarding, and mobility processes
    • Workshop with HR
    • Application creation (canvas)
    o Retrieval of identities, roles, Business Roles
    o Sending HTML to an email address for Jira tracking
    o Management of 3 employees (6 months)
     Weekly follow-up
     Recruitment
    Jérôme LEMOINE 06 16 75 40 68 Page 2 of 6
    • Technical environment: Windows 10, Powershell, Office 365, Jira, Confluence, Bifrost (AWS), Active Directory, HPSM, Business applications, Sailpoint, PowerPlatform, Copilot
    IT Project Management Power Apps Team Management Identity and Access Management (IAM)
  • Financière PINAULT
    Assistant Manager IT Support and Operations
    September 2021 - February 2022 (5 months)
    Ville de Paris, Île-de-France, France
    Assistant Manager for IT Support and Operations
    Management of 3 VIP Support Technicians (2 apprentices)
    Coordination of service providers (Infrastructure, Network)
    VIP Support
    Monitoring of IT Operations
  • RTE Réseau de Transport d'Electricité
    Support for Management (on behalf of Econocom)
    July 2019 - August 2021 (2 years and 1 month)
    Puteaux, Île-de-France, France
    Support for Platform Management (Operations)
    - Assisting in the management of the ISO Prod Platform
    - User support (Project Managers, assistants...) for platform usage
    - Ticket monitoring, arbitration
    - SLA Implementation
Check out Jerome's experience

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Education

  • System Administrator
    Global Knowledge
    2010
    • Certification Itil V3 Fondation • Serveur 2008 (Déploiement, Active Directory, Infrastructure réseau Windows 2008 Serveur, Terminal Serveur), • Vmware niveau Skills For Operator (gestion et maintenance des ESX, ESXI et environnement virtuel • Linux, les indispensables • Exchange 2010
  • Microsoft Office Specialist Master Level Certification
    Microsoft
    2009
    Passage de la certification Office Specialist au niveau Master. Certification Word et Excel niveau Expert Certification Access et Powerpoint les 4 certification réunis donnent le niveau Master
Check out Jerome's education

Certifications

  • ITIL V3 Foundation
    Global Knowledge
    ITIL V3
  • Microsoft Office Specialist (Master)
    Microsoft
    Office Suite

Skill set

System Administration
System Engineer
Technical Support
ITIL v3 Foundations Certified
VBA
Help Desk Support
VIP Support
Team Management
IT Service Management
Change Management
Prince 2
Power Apps

Categories