Freelancer profile translated to English.

Description

Specialist in tracking, analytics, and A/B testing, I help digital teams to ensure data collection reliability, analyze customer journeys, and optimize the performance of websites & apps. My expertise: transforming data into actionable insights.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Paris (up to 50km)

SFR
PRODUCT OWNER DATA
TELECOMMUNICATIONS
March 2018 - April 2020 (2 years and 2 months)
Product Owner for call center performance tracking systems

Gathering requirements from the national business management and regional steering departments
Formalizing functional needs into technical requirements for developers
Work package definition

Product Owner: Jira, Confluence
Weekly prioritization of development topics based on feasibility, team availability, business stakes
Migration project for performance & service quality tracking systems - Change of data sources

Analysis & Dashboarding: OLAP, Excel, PowerBI
Maintenance and evolution of existing systems in the form of OLAP cubes
Implementation of the Power BI architecture within the department – Customer Service activity steering dashboard (Performance, Management Control, Service Quality objective achievement)
Analysis of anomalies reported by users & analyses requested by clients