Freelancer profile translated to English.

Description

I have successful and confirmed experience in the operational monitoring of the support chain, change management, and problem resolution.

Autonomous and responsible, I am capable of leading and coordinating your internal and/or external teams, within the USER SUPPORT scope, and adapting to my various interlocutors.

Able to lead various steering committees, I am the preferred operational interface for the client and can produce activity reports, aiming for better team and service monitoring.

I intervene in the following areas:

Service desk, on-site support, L3 & packaging support, continuous improvement, go-live support, park management, telephony fleet management, Windows migration project, patch management, incident management, steering committee, technical committee, support committee, manager support...

Languages

English
Fluent
French
Native or bilingual

Workplace preferences

Can work on-site

Estrées-Saint-Denis (up to 50km), Paris (up to 50km), Lille (up to 50km), Estrées-Saint-Denis (up to 100km)

SERGIC INVEST
Support Team Manager
REAL ESTATE
September 2025 - December 2025 (3 months)
Lille, France
− Management of support, system, and infrastructure teams
− Improvement of user support chain
− Improvement of knowledge base accessibility
− Implementation of support steering committees
− Implementation of reporting and dashboards
− Application of core support business fundamentals (based on ITIL)
− Promotion of the support chain to internal clients
Provider Management Support Team Management Support Chain Expert
Arundo Re
Office Support Manager
BANKING AND INSURANCE
January 2025 - May 2025 (4 months)
Paris, France
− Management of on-site support
− Management of park and stock
− Management of knowledge acquisition (knowledge base compliance)
− Implementation of support steering committees
− Implementation of reporting and dashboards
− Application of core support business fundamentals (based on ITIL)
Provider Management Support Team Management
COLISEE FRANCE
Office Support Manager
MEDICAL
March 2024 - August 2024 (5 months)
Bordeaux, France
Interim Manager: Outsourced Office Support Manager

− Management of the service desk
− Management of park and stock
− Management of OSS third-party maintainers
− Management of knowledge acquisition (knowledge base compliance)
− Implementation of support steering committees
− Implementation of reporting and dashboards
− Application of core support business fundamentals (based on ITIL)
− Promotion of the support chain to internal clients
− Support for establishment directors
Provider Management Outsourcer Management Transition Manager