About Jerome
Freelance Web Writer – SEO Content That Drives Traffic and Real Results
What I bring you concretely:
Typical clients I support:
Are you looking for:
French
Native or bilingual
English
Fluent
Experience
- AIRFRANCE/KLMHEAD OF SUPPORT & MAINTENANCE DEPARTMENT 2.1January 2021 - Today (5 years and 5 months)Roissy CDG, Roissy-en-France, FranceOperational management and service provider management• • Responsible for the operational management of IT projects, including resource coordination and supervision of external service providers to ensure quality and deadline adherence. Guarantor of good communication between internal teams and suppliers, and manager of contracts and performance to optimize operational efficiency• • Monitoring and incident management for the SmartVega solution, updating technical documentation.• • Development and tracking of performance indicators (monthly dashboards, documentation, reporting).Maintenance• • Guarantor of IT maintenance and support for field teams, emergency intervention, proactive critical incident management to ensure operational continuity.• • Contribution to team dynamics: knowledge sharing, constructive responses to requests, escalation and resolution of complex cases. & MIRO)
- AIRFRANCE/KLMWriting internal and external procedures, Incident tracking via JiraAVIATION AND AEROSPACEFebruary 2020 - Today (6 years and 4 months)Level 2 support department manager at Air France – systems deployment, writing internal and external procedures, incident tracking via Jira, team training. ServiceNow KB creation
- AIRFRANCE/KLMSCCM DEPLOYMENT PROJECT MANAGEMENTJanuary 2019 - January 2021 (2 years)• • Management of LAN and WAN migration projects and infrastructure for SCCM packet transfer optimization• • Management of W7, W10-20H2 migration projects via SCCM CB.• • Management of KB remote distribution projects• • Pilot site projects Hardware and software for Laptops, Desktops, and mobile equipment• • Service provider management for Preparation and configuration of Laptops with specific Airbus and Boeing applications• • Writing of installation and configuration documentation for Airport applications for workstations and servers
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Education
- Networks and TelecommunicationsIUT De Béthune2015Réseaux et Télécommunications
- BTSIUT1997BTS