Jérôme B.

▸ Context: Publisher of solutions for aeronautics and defense (maintenance, fleet management, configuration tracking); challenges of robustness, service continuity, and delivery of major application component updates in a critical environment, vulnerability fixes, application stabilization, performance improvement, incident reduction.

▸ Managed a Tech/Perf team of 16 people spread across India, Bordeaux, and Bidart (including 2 Tech Leads, 12 Developers, 2 Business Analysts).

▸ Managed the merger of the 'Technical Roadmap' and 'Performance & Robustness' teams.

▸ Daily workload/capacity monitoring, meeting facilitation (daily with Kanban, weekly reviews, etc.).

▸ Weekly reporting to the R&D Director and regular interaction with the end client.

▸ Monitoring of Project ticket boards (Dassault, Thales, Safran clients).

▸ Daily use of AI tools.

▸ Responsible for the document management initiative – PoC doc as-code & integration with AI.

Technologies: Java, Angular, Jira, GitLab

▸ Context: MSDC Data & AI (Azure); Challenges of run stabilization, SLA adherence, delivery industrialization, and multi-client management in an international environment.

▸ Managed 10 simultaneous contracts with a team of 10 FTEs in shared time.

▸ Responsible for the migration to Cloud Managed Services (Tier 2) to internationalize the management of Managed Services contracts ('Follow the sun' contracts).

▸ Managed staffing, workload/capacity, operational arbitration, budget monitoring, and invoicing for the entire portfolio.

▸ Prepared and facilitated client steering committees, KPI/SLA reporting, visibility of service and activity indicators.

▸ Managed risks, escalations, service quality, and coordinated corrective actions with technical and operational teams.

▸ Responsibility for service continuity, client satisfaction, and proper contractual execution (SLA adherence, production stability, backlog, processing volume).

▸ Managed budget: up to €1.5M/year, monthly invoicing, and monitoring of contractual commitments.

▸ Result: SLA adherence rate >98% maintained across the entire portfolio, 0 major unresolved escalations.

▸ Clients: Chanel, Unilever, Airbus, Arcado.

Technologies: PowerPlatform, Azure Machine Learning, Azure AI services,

Jira, Service-Now

▸ Context: Application and Infrastructure Maintenance in Operational Condition (MCO)/Technical Maintenance Assistance (TMA), Cloud Migration management, Handling major evolutions, multi-technology scope.

▸ Supervised a mixed service center: 3 FTEs in the Philippines (application run) + 2 FTEs in Nantes (infra & security).

▸ Drafted a Quality Assurance Plan (PAQ) and implemented the P1/P2 incident management process, reducing the average resolution time by 30%.

▸ Led quarterly service reviews with the client's CIO and business departments.

▸ Regular interactions with client stakeholders to adjust commitments and secure the service level.

▸ Managed budget: €1M, contract renewal management.

▸ Client: Accor group.

Technologies: C#, ASP.NET, SQL Server, Azure, Jira, Service-Now,

Microsoft Defender / Sentinel / Pureview, Cloud Flare