Freelancer profile translated to English.

Description

I support companies in the creation and production of all their communication materials, offering them a global, coherent, and impactful approach to their brand image.

Through mastery of both UX/UI design and graphic creation, I design and produce various materials: print, digital, and marketing. Flyers, posters, business cards, brochures, roll-ups, signage, social media banners, web content, and personalized items... I am capable of producing visuals adapted to each channel and communication objective.

My approach combines creativity, brand consistency, and marketing effectiveness to enhance the company across all its touchpoints, ensuring a strong and cohesive visual identity.

Industry field of expertise

Languages

French
Native or bilingual

Workplace preferences

Remote only

Primarily works remotely

Hôtellerie / Restauration
Several experiences in different types of establishments.
HOSPITALITY
February 1995 - September 2005 (10 years and 7 months)
After 10 years of experience in hospitality and catering, I developed a strong sense of service and customer relations. This experience taught me to be attentive, empathetic, and to anticipate customer needs in order to offer them a quality experience. It also allowed me to gain great ease in human contact, a sense of welcome, as well as constant attention to the satisfaction and well-being of each client.
Strong user and business orientation Human qualities such as adaptability, listening, empathy, and proactivity
Transporteur / Activités Voyageurs
Web & Mobile Web Developer
TRANSPORTATION
September 2005 - September 2020 (15 years)
Assisting travelers on TER, Intercités, TGV INOUI, and OUIGO trains. Analyzing usage, managing complex situations, and continuously improving the customer experience.
Compagnie ferroviaire
Digital Project Manager & UX Designer
TRANSPORTATION
May 2021 - Today (5 years and 1 month)
Paris, France
I support the design and management of digital projects by placing user experience at the heart of every decision. At the interface between business needs, technical challenges, and user expectations, I coordinate all stakeholders to ensure effective, intuitive solutions aligned with business objectives.

My role involves analyzing needs, defining user journeys, designing user-centered interfaces, and managing projects from scoping to production. Through an approach combining strategy, UX Design, and project management, I transform complex problems into fluid and engaging digital experiences.

Building on my experience in customer relations and service, I pay particular attention to listening, empathy, and understanding real-world usage to create products that bring concrete value to both users and organizations.