Freelancer profile translated to English.
Back to original languageAbout Jerlyn Camille
🇬🇧 British and American English – native speaker
🇫🇷 Professional French (near-native)
Over 15 years of experience bringing structure, clarity, and efficiency to growing or transforming organizations.
My background includes operations management, complex program management, process improvement, change management, and coordinating multidisciplinary teams. I have supported companies of all sizes, from startups to large international groups like Louis Vuitton, Sanofi, and Accor.
I particularly engage when teams need to better organize themselves, improve visibility, streamline operations, or implement tools and processes for more stable and sustainable growth.
1. Process Audit and Optimization
2. ClickUp / Notion Implementation
3. Outsourced PMO / Project Management
4. Part-time Operations Management
English
Native or bilingual
French
Fluent
Can work on-site
Toulouse (up to 10km), Cahors (up to 10km)
Experience
- NOW CREATIVES LTD.Operations Director / Head of Strategic OperationsSOCIAL NETWORKSJanuary 2020 - April 2026 (6 years and 3 months)London, UKLed the execution of a 3-year growth strategy for a creative organization of over 30 employees, aligning operations, marketing, and service delivery around a more sustainable and scalable model. Oversaw daily operational performance, planning, workflows, team coordination, and internal systems to provide the structure, visibility, and rigor necessary for controlled growth.
- Overhauled operational organization through the implementation of standardized processes, SOPs, and resource planning tools, reducing friction between 12 client teams and strengthening the company's capacity to scale.
- Managed an operation-centric transformation focused on teams, processes, and systems, improving accountability, prioritization, and execution within 6 multidisciplinary teams, while maintaining an on-time delivery rate of 98%.
- Created internal communication systems, new employee onboarding, and knowledge-sharing processes, reducing blind spots, accelerating onboarding by two weeks, and improving the operational readiness of creative and operational teams.
- 13 YEARS COMMUNICATIONSConsulting Director | Internal Communication & TransformationTELECOMMUNICATIONSJanuary 2022 - January 2025 (3 years)Paris, FranceLed international internal communication and change management programs for groups such as Louis Vuitton, Sanofi, and Accor. Collaborated with management and key stakeholders to align messages, project execution, and employee engagement in multicultural environments.
- Designed communication strategies reaching over 100,000 employees across 7 global regions, reinforcing consistency in leadership messaging, cultural initiatives, and transformation programs.
- Managed over 5 internal campaigns annually across digital, video, and event channels, improving inter-team coordination and increasing engagement by 50% through a data-driven and performance-oriented approach.
- Developed communication frameworks for onboarding, diversity and inclusion (DEI), and transformation programs in partnership with international leaders and managers, contributing to a 45% increase in participation in targeted initiatives.
- UNIQUE EDITIONSInternational Development & Customer Experience ManagerE-COMMERCEJanuary 2018 - January 2019 (1 year)Toulouse, FranceLed international growth initiatives covering customer experience, positioning, pricing, and service organization. Supported teams in implementing data-driven strategies to improve customer satisfaction, operational performance, and consistent experience across multiple markets.
- Redesigned customer journeys and service processes in 3 international markets, resulting in a 45% increase in customer satisfaction and a more consistent experience across regions.
- Strengthened Customer Success operations and brand visibility by improving support team performance, implementing Key Performance Indicators (response time, service quality, customer satisfaction), and developing digital partnerships.
- Increased audience engagement by 35% through a data-driven approach, customer journey optimization, and strategic collaboration development.
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Education
- Master of Science in Risk, Security, and Business Continuity ManagementBoston University2011Master of Science en Gestion des Risques, Sécurité et Continuité d’Activité
- Master Certificate in Project ManagementBoston University2011Certificat de Master en Gestion de Projet