Freelancer profile translated to English.

Description

Are you managing a software integration project, looking to structure your IT department, or ensure your steering data is reliable? That's exactly where I come in.

With 17 years of functional expertise in information systems and 12 years of operational and strategic management, I support CIOs, operational directors, and SME/mid-cap company executives in three types of missions:

-Software Solution Integration— project management, team support, process improvement, dematerialization solutions (Zeendoc, DocuWare, Therefore)

-Service Management— structuring, operational performance, coordination of multidisciplinary teams (up to 26 people), participation in management committees

-Data & Business Intelligence— data reliability, Power BI / SAP BO dashboards, decision support, reporting automation

My last experience as Customer Service Director at Elan (2021–2025) allowed me to manage a multi-business service of 20 people and reduce support processing time by 50% through a complete overhaul of processes.

Available immediately — short or long-term assignments, on-site or remote.

Languages

French
Native or bilingual
English
Conversational

Workplace preferences

Can work on-site

Roanne (up to 50km)

Elan
Customer Service Director
CONSULTING AND AUDITS
April 2021 - December 2025 (4 years and 8 months)
Le Coteau, France
– Strategic management of a multi-business department of 20 employees (IT, printing, telephony, audiovisual, solution integration)
– 50% reduction in support processing time through process redesign
– Development of an internal project tracking solution and management of client and internal projects
– Active member of the management committee — contribution to strategic orientations
– Responsible for customer satisfaction and quality referent
– Business expertise in dematerialization: Zeendoc, DocuWare, Therefore
Project Management Consulting Business Intelligence Team Management Process Optimization
Inetum
Customer Service Manager
SOFTWARE PUBLISHING
July 2019 - March 2021 (1 year and 8 months)
Lyon, France
– Definition and management of the strategy for a department of 26 consultants, including budget construction and monitoring
– Management of strategic programs — multi-team coordination
– Active member of the management committee
– Implementation of internal and external processes
– Product owner for a business application
Project Management Team Management Consulting Process Optimization Product Owner
GFI Progiciels
Integration Pole Manager
SOFTWARE PUBLISHING
April 2013 - June 2019 (6 years and 2 months)
Lyon, France
– Operational management of 15 functional consultants
– Industrialization of packaged software integration
– Functional expertise and client project management
– Product owner for a business application
Process Optimization Project Management Consulting Team Management Product Owner