Freelancer profile translated to English.

Description

With 15 years of experience in IT production (3 years in technical and 12 years in process), I wish to develop my skills and leverage my acquired expertise in a fulfilling and challenging role.

Currently available and actively seeking opportunities, I am open to any further information.

Languages

English
Fluent
Spanish
Basic
French
Native or bilingual

Workplace preferences

Can work on-site

Limours (up to 50km)

LOUIS VUITTON
PROCESS ITIL TEAM LEAD / PROCESS OWNER
LUXURY GOODS
June 2024 - Today (2 years)
Paris, France
Management:
Managing an incident and problem management team.
Schedule management
Activity and project allocation
Recruitment management
Supplier relationship management

Process:
Owner of incident and problem processes
Implementation of processes and continuous improvement
Documentation creation
Presentation creation (process/KPI/evolutions).
Stakeholder awareness
ITSM tool implementation (ServiceNow)
Team Management Process Optimization Continuous Improvement
TF1
PROCESS MANAGER / TEAM LEADER
PRESS AND MEDIA
October 2021 - May 2024 (2 years and 7 months)
Issy-les-Moulineaux, France
Management:
Supervising the team and allocating tasks related to the activity
Organizing follow-up meetings
Participation in the recruitment process

Process:
Owner of incident, problem, and change processes
Implementation of processes and continuous improvement
Documentation creation
Presentation creation (process/KPI/evolutions).
Stakeholder awareness
ITSM tool implementation and monitoring (ServiceNow)

Incident:
Managing production incidents with a significant impact on the service
Leading crisis meetings (status updates/action plans)
Internal communication, incident reports, or resolution progress
Managing competent resources
Ensuring the consideration and handling of less critical incidents
KPI creation/presentation

Problem:
Creating problems to track the root cause analysis of critical incidents and monitor the implementation of improvement actions.
Analyzing incidents eligible for problem creation
Leading problem meetings
Communicating on problem progress.
KPI creation/presentation

Change:
Analyzing changes (planning, feasibility, risk analysis, deployment plan...).
Validating changes impacting production.
Leading CAB/ECAB meetings
KPI creation/presentation
Incident Management Process Optimization Team Management Change Management Continuous Improvement
BNP CARDIF
CHANGE MANAGER
BANKING AND INSURANCE
January 2021 - September 2021 (8 months)
Nanterre, France
Change:
Managing patching campaigns related to security and obsolescence in a project mode.
Managing upgrade campaigns (Oracle, RHEL, CFT, LibertyCore, AIX)
Planning operation batches
Resource management
Deliverable management
Leading scoping, synchronization, and follow-up meetings
Ensuring communication between different stakeholders (technical/business)
Implementing special measures to secure operations
KPI creation and COPROJ support
Communication on operations

Process (ITIL):
Process audit
Continuous process improvement
Stakeholder awareness
Creation of documentation and procedures
SLA / KPI creation and monitoring
ITIL Continuous Improvement Change Management