Freelancer profile translated to English.
Back to original languageAbout Jérémy
💼 Expert in debt collection | After-sales service & Customer service
I support you in the complete management of your customer relationship:
Amicable debt collection: professional reminders, management of outstanding payments, deadline monitoring, negotiation to guarantee your cash flow while preserving the business relationship.
Customer service & After-sales service: complaint management, request processing, file monitoring with empathy and rigor.
Multichannel customer relationship: email, phone, chat – I adapt to your tools and processes.
✅ My approach:
Clear, respectful, and solution-oriented communication.
Priority given to customer satisfaction while protecting your financial interests.
Experience in demanding and sensitive environments.
🎯 My goal:
To help you secure your revenue and retain your customers through professional, human, and efficient management.
French
Native or bilingual
English
Basic
Remote only
Primarily works remotely
Experience
- Volvo Financial Services,Debt collection referentPRIVATE EQUITYMarch 2023 - February 2024 (11 months)69800 Saint-Priest, FranceTraining of newcomers Team management / Task assignment Implementation and modification of processes Responsible for the termination committee Management of amicable and aged debt Management of contract restructurings, transfers, and early sales Launch of daily direct debits and refunds Daily management of direct debit rejections Invoicing of rejection fees Implementation of moratoriums B2B debt collection Check collection Negotiation and recovery of equipment Contract termination
- BUT,SalespersonJanuary 2023 - December 2023 (11 months)Chemin Bourgoin, NB, CanadaCustomer file management Vehicle registration Vehicle delivery Phone reception
- GRDF,Distributor customer advisorNovember 2015 - March 2022 (6 years and 4 months)Lyon, FranceSales of natural gas connections Telephone reception (professionals and individuals) Debt collection Fraud management Customer file management Customer regularizations Complaints Training of new employees
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Education
- PROFESSIONAL TITLE SALES ADVISOR IN STORE (HIGH SCHOOL LEVEL)2014TITRE PROFESSIONNEL VENDEUR CONSEIL EN MAGASIN (NIVEAU BAC)
- BEP IN COMPUTERIZED MECHANICAL PRODUCTIONGalilée High School2010BEP MÉTIERS DE PRODUCTION MÉCANIQUE INFORMATISÉE