Jeremy Chevasson

👉 Need an expert to effectively onboard, boost adoption, and retain your B2B SaaS clients? I specialize in that.

🎯 My role: ensure effective support and improve the customer experience to maximize engagement and retention.

✅ SaaS Onboarding: tailored journeys for smooth and rapid integration (medical, notarial, edtech sectors)

✅ Adoption & Engagement: webinars, training, and usage monitoring to maximize perceived product value.

✅ Retention & Churn Reduction: proactive listening, alert signal detection, personalized strategies to limit churn.

✅ Customer Satisfaction: feedback tracking, corrective actions, and continuous satisfaction measurement.

✅ CS Optimization: scalable processes, automation, enhanced knowledge base (support management background)

✅ Operational Customer Support: ticket handling, problem resolution, responsive interaction tracking

👨‍💻 Why work with me?

With several years of experience in Customer Success and Customer Support, I help SaaS and tech companies optimize their customer relationships by providing concrete and immediately actionable solutions.

📩 Need an expert to structure and strengthen your customer relationships? Let's talk!