Freelancer profile translated to English.

Description

**Software and information systems quality expert with over 20 years of experience**, I have led teams and optimized quality processes by integrating innovative tools, including artificial intelligence to analyze user feedback and continuously improve product experience.

My approach combinestechnical rigor, data-driven analysis, and transverse leadershipto align quality with business objectives and customer expectations.

Available to discuss how my skills in **team management, continuous improvement**, and strategic use of AI can support your projects.

Languages

French
Native or bilingual
English
Fluent

Workplace preferences

Can work on-site

Lyon (up to 50km)

Groupe SEB
Digital Quality Manager
June 2022 - September 2025 (3 years and 3 months)
Lyon, France
• Lead the quality of the connected product digital ecosystem (2 people)
• Lead Level 3 support for incidents and problems related to the digital ecosystem
• Maintain app ratings as close to 5 stars as possible on the stores
• Harmonize best practices through cross-functional work with product design and quality teams with IT teams (SQUASH/JIRA)
• Investigate incidents:
◦ Product side: with developers on ESP32 and suppliers
◦ IoT/Cloud side: Tuya and AWS (MQTT and HTTP)
◦ App side: with developers on Android and iOS
• Analyze consumer feedback with AI assistance
Quality Assurance
Servier
Test Leader
February 2022 - June 2022 (4 months)
Île-de-France, France
• Lead a team of testers in India (10 people)
• Improve the efficiency and relevance of tests
• Implementation of indicators under JIRA.
• Design test reports with Xray
QA Testing Agile Method
GIP Cpage
Performance Director
September 2019 - January 2022 (2 years and 4 months)
Cote d'Or, France
• Support other departments (10 departments) by assisting in the implementation of tool-based processes
• Assistance in transverse support management
• Obtain Digital Hospital Quality certification
• Review all processes with risk identification and KPI implementation.
• Implementation and analysis of indicators for governance with SAP BI 4
• Support support entities in improving customer satisfaction
• Configuration and evolution of the CRM Dynamics 365 tool to support the sales department
Process Improvement Quality Assurance